Instant messaging services through a variety of platforms have had an upper end over the others due to the freedom to know who is available at any instant. When considering calls, this information can be attained only when the user makes a call and it gets received at the other end. VOIP has brought about a lot of surprises to the world of communication and the new surprise is to gain “presence” information even when calling. This new Hosted PBX VOIP feature is called the “Busy Lamp Field” or BLF.
This is a relatively new advancement and tends to make the call list easy. Just as in case of chat, this feature displays whether the person to be called is available, idle, offline or busy. This feature not only simplifies the process of finding out whether it is the right time to call a person but also gives users enough time to listen what your representatives have to say in case of an outbound call. The traditional copper wired lines are now out of vogue and the new VOIP era is intermingling with the previously existing communication methodologies at a rapid pace.
Hardware integration is probably the next question that appears in your mind. As any new technology swings by, there is almost always introduction of new hardware. Soon, the new VOIP phones will be available with display lights to help you select whether the person you chose to call is online or not. This system is however independent of platform and it is not mandatory to use a VOIP phone for making the calls. Smartphones, laptops and tablets can make the job even easier. Apart from the ease of mobility, users can have access to the call presence information of the people to be called.
This feature of Hosted PBX systems is not just an enhancement in technology but it is also an initiative to save the time and cost. Earlier, your staff would sit with a long list of numbers to be called. Suppose 20 out of 100 calls go unattended and the ring duration is 1 minute, they would eventually lose 20 minutes. Moreover, if the call goes unattended and is directed to voicemail, sometimes the clients don’t even care to listen to the messages seriously. This feature is thus a step towards maximum utilization of resources in terms of time and cost savings. The productivity of staff also increases as there is a managed pathway of communication.
