AI Implementations For Unified Communications

AI has become quite the buzzword in today’s corporate echelons. It is a promising new technology which when properly implemented offers immense business enhancing advantages to businesses of all sorts and sizes, regardless of their operational industry vertical. Unified communication technology is one such area where AI can be implemented on the grassroot levels to […]

Why Your Business Needs a Blended Call Center Solution

One of the most challenging aspects of any call center environment is the way the agents utilize their time. Often, call center supervisors find themselves distributing and redistributing resources over and over to different operations and departments. These arduous tasks can significantly waste precious time better spent elsewhere and this is where blended call center […]

5 Big Live Chat Trends of 2017

Online live chat is an invaluable business tool which has become widely popular and an absolute necessity for online businesses. It offers the customers with an immediate and attentive response or access to help. Quoting a market research called “Making Proactive Chat Work” by Forrester, “Many online consumers want help from a live person while […]