Top 6 Ways VoIP Can Help Accounting Firms

VoIP or Voice over Internet Protocol is a modern telecommunication method which has seen widespread adoption and popularity in businesses and organizations all over the world. It has been especially popular in the call center industry and is now being implemented in other industries as well.   For accounting firms, exceptional communication is a necessity […]

5 Reasons Why Your Business Needs Unified Communication

Every business needs a well-equipped platform of communication and to make this happen, the cloud has played a very important role so far. And with cloud solutions, unified communication surfaced up. The concept of unified communications came into existence with an idea of making one such platform that integrates various communication services such as chat, […]

5 Ways Call Recording Helps Improve Agent Training

Call recordings have great potential for educating and training call center employees both experienced and newbies. It provides a great many avenues to improve upon agent performance and their prowess to deliver customer satisfaction, which further helps with improving the efficiency and profitability of a call center environment in general. Here are a few pointers […]