Entries by Akash Deb

Find Me/Follow Me Feature: Be Always Available

If you are familiar with VoIP technology and the call center environment, then you must have surely heard or even used the ‘Find Me/Follow Me’ feature. This feature enables agents to never miss important incoming calls as it helps create a sequential system where customers can reach the agents wherever they are. Let’s delve deeper […]

5 Trends for Business Communications in 2017

Communication as we all know it is an integral part of just about everything in our lives, including business and commerce. In the corporate world, an effective and smooth channel of communication is absolutely vital for successful business operations. It ensures a steady and coherent flow of valuable information between various stakeholders, employees, departments, partners, […]

10 Technology Trends To Look Out For In 2017

Technology has been growing both is scale and scope, influencing not only our individual lifestyles but the entire global commerce and business industry. With that being said, don’t expect that the rapid growth of technology is going to slow down anytime soon. According to the American research and advisory firm, Gartner, here are 10 interesting […]

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Top 5 VoIP Security Risks and Their Controls

Businesses often ponder on the reliability and overall quality of VoIP telephony system. This is a major concern which leads such businesses to consider the dangers of data security risks. In spite of the few controversial security breaches in the past, VoIP technology has advanced and transformed into a more robust business tool. Nowadays, Cloud-hosted […]