Entries by Akash Deb

Call Center Best Practices – 5 Things You Should Never Say to Customers

There are many things an agent can say to customers unknowingly or unintentionally that may be perceived as condescending, disrespectful, or impolite. Such conversational nuances instantly destroy customer experience and call center agents should always go above and beyond to avoid these conversational subtleties. According to a customer behavior study, more than 70% of customers […]

How Toll Free Numbers Solve Common Real Estate Problems

The real estate industry has been going strong simply because of the huge demand for accommodation and shelter. But competition within the industry has become very tight as well. Usually, the companies which implement modern strategies and technologies to enhance their business operations, are the ones with the competitive edge. This is where toll-free numbers […]

How To Promote Your Business Toll Free Number

Almost every major business nowadays owns a toll-free number. Simply because of the fact that it helps create a more reliable business image for the customers which makes it an essential marketing tool, especially for business which handles large call volumes. For some businesses, a toll-free number is not only a communication medium but is […]

Top 6 Ways VoIP Can Help Accounting Firms

VoIP or Voice over Internet Protocol is a modern telecommunication method which has seen widespread adoption and popularity in businesses and organizations all over the world. It has been especially popular in the call center industry and is now being implemented in other industries as well.   For accounting firms, exceptional communication is a necessity […]

5 Ways Call Recording Helps Improve Agent Training

Call recordings have great potential for educating and training call center employees both experienced and newbies. It provides a great many avenues to improve upon agent performance and their prowess to deliver customer satisfaction, which further helps with improving the efficiency and profitability of a call center environment in general. Here are a few pointers […]

Toll Free Numbers Making Traveling Easier

Toll free numbers are an absolute necessity for business nowadays and especially for the travel industry. Almost all airline companies, hotel chains, travel, and cruise agencies advertise their services with a toll-free number to make it easier for their customers to get in touch with them. In the travel industry, it is a great way […]