Entries by Akash Deb

Top 6 Ways VoIP Can Help Accounting Firms

VoIP or Voice over Internet Protocol is a modern telecommunication method which has seen widespread adoption and popularity in businesses and organizations all over the world. It has been especially popular in the call center industry and is now being implemented in other industries as well.   For accounting firms, exceptional communication is a necessity […]

5 Ways Call Recording Helps Improve Agent Training

Call recordings have great potential for educating and training call center employees both experienced and newbies. It provides a great many avenues to improve upon agent performance and their prowess to deliver customer satisfaction, which further helps with improving the efficiency and profitability of a call center environment in general. Here are a few pointers […]

Toll Free Numbers Making Traveling Easier

Toll free numbers are an absolute necessity for business nowadays and especially for the travel industry. Almost all airline companies, hotel chains, travel, and cruise agencies advertise their services with a toll-free number to make it easier for their customers to get in touch with them. In the travel industry, it is a great way […]

Find Me/Follow Me Feature: Be Always Available

If you are familiar with VoIP technology and the call center environment, then you must have surely heard or even used the ‘Find Me/Follow Me’ feature. This feature enables agents to never miss important incoming calls as it helps create a sequential system where customers can reach the agents wherever they are. Let’s delve deeper […]

5 Trends for Business Communications in 2017

Communication as we all know it is an integral part of just about everything in our lives, including business and commerce. In the corporate world, an effective and smooth channel of communication is absolutely vital for successful business operations. It ensures a steady and coherent flow of valuable information between various stakeholders, employees, departments, partners, […]

10 Technology Trends To Look Out For In 2017

Technology has been growing both is scale and scope, influencing not only our individual lifestyles but the entire global commerce and business industry. With that being said, don’t expect that the rapid growth of technology is going to slow down anytime soon. According to the American research and advisory firm, Gartner, here are 10 interesting […]

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