Entries by Akash Deb

VoIP – The Financial Advantages

We can all remember the days when making voice calls through the Internet involved numerous hassles and obstacles, and was also a very slow and ineffective process. The call quality was irregular, to say the least, and in some cases, the quality was so poor that neither parties could comprehend what the other was saying. […]

The Various Costs Involved in IP Telephony

For businesses, the decision to upgrade their existing communication system involves more than just the usual financial tidbits. Implementing an IP telephony frees up a substantial amount of IT resources and allows businesses to enjoy numerous business advantages. It enables businesses to go beyond cost savings and focus more time and resources to improve business […]

On-Premises & The Cloud: Difference in Staff Investments & Requirements

Internal resources are usually the largest investment for organizations and industries, followed by staff training. Furthermore, this investment increases drastically, when businesses and organizations decide to hire experienced and talented employees (staff) or invest in advanced training collaterals. This statement is, however, true only for on-premises systems, because unlike such businesses, cloud hosted businesses usually […]

Top Benefits of Cloud Computing For Your Call Center Business

                  “Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, companies can undoubtedly, increase their brand loyalty and customer servicing skills with effective implementation of technologies.” Source: The Real PBX Cloud hosted services and […]

AI Implementations For Unified Communications

AI has become quite the buzzword in today’s corporate echelons. It is a promising new technology which when properly implemented offers immense business enhancing advantages to businesses of all sorts and sizes, regardless of their operational industry vertical. Unified communication technology is one such area where AI can be implemented on the grassroot levels to […]

Why Your Business Needs a Blended Call Center Solution

One of the most challenging aspects of any call center environment is the way the agents utilize their time. Often, call center supervisors find themselves distributing and redistributing resources over and over to different operations and departments. These arduous tasks can significantly waste precious time better spent elsewhere and this is where blended call center […]