Entries by TheRealPBX Editor

Call Center Scripts – What You Need to Know

Call center scripts are essentially scripts with predefined dialogues and talking points, meant to be used by call center agents and trainees to handle both inbound and outbound calls. A dynamic and free-flowing script can work wonders for customer experience and also ensures consistency in terms of agent-caller interactions. Another benefit of following an effective […]

5 Benefits of Cloud Hosted Predictive Dialers

Predictive dialers are intelligent outbound call processing and management systems, created for the sole purpose of simplifying callings tasks for agents and representatives. It uses a complex computer algorithm, which is based on even more complex probabilistic and statistical patterns, to make outgoing calls to numbers fed into the database and then assigning them to […]

Popular Business Apps That Integrate with Your VoIP System

Voice over Internet Protocol (VoIP) is one of the most empowering solutions for the businesses. By connecting various nodes for the business over an affordable yet rich-quality network, one can better the operations and profits considerably.  But this is still nowhere near the actual potential that VoIP delivers for a business. VoIP can integrate with […]