How Speech Recognition can Help You in Better Customer Service

In recent years, the accuracy and efficiency of speech recognition technology have undergone great advancements and improvements which have enabled call centers to further improve their customer service and experience operations. The machineability to recognize human speech and phrases, which can be then transformed into digital and machine readable format intends to better manage customer […]

5 Trends Emerging In Contact Center Industry

Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, undoubtedly, companies can increase their brand loyalty and customer servicing skills with effective implementation of technologies. Managing communication ebbs and flows may give away sleepless nights to contact center owners and hampers […]

How Call Centers Can Benefit from Cloud Technology?

Advancements in VoIP networks, protocols, and endpoint devices have enabled businesses to build a better-connected environment that improves employee productivity, reduces phone expenses and builds a dedicated business environment that helps clients, customers to connect with businesses easily. Image Credit: Christian Elsner via Flickr Cloud technology helps to build an efficiently connected environment that enables […]