PBX system also known as Hosted PBX system or Virtual PBX is a revolutionary technology that has enhanced the business interaction environment. Hosted PBX systems offer a vast array of features and a lot of flexibilities to its users. This feature allows the users to have a comfortable experience and makes the customization a swift process. PBX systems are pocket friendly and feature rich. Any company will not even have second thoughts about switching to this smart service. Today businesses grow on the quality of service they provide to its customers; with Hosted PBX services one can provide high class end to end service. Hosted PBX system is a boon for the SMBs (Small and Medium enterprise) as these services aim to empower every business through technology.