Today phones are not used for just making calls; they add much more value to the business then just facilitating calls to its users. Phones are not mere sets they have advanced features to support business. Hosted PBX services have changed the face of telephony with superior quality services and Business Phone. Telephony is the main mode to carry out an interaction; therefore phones play a very crucial role in aiding the communication process. With Hosted PBX services came in the concept of Business Phones. These are fully loaded with high gear features like auto call attendant, Interactive Voice response, voice mail etc. These features not only portray a corporate class image of the company but also simplify the process of communication for the callers which results in more number of satisfied customers.