Why Online Businesses Need Toll Free Numbers

An online business differentiates from the traditional brick and mortar business by utilizing electronic means to operate the business rather than leaning on face-to-face transactions with physical documents and physical currency or credit. In today’s digital age, more and more businesses are leveraging the power of the Internet, to not only connect with their customers […]

Call Center Scripts – What You Need to Know

Call center scripts are essentially scripts with predefined dialogues and talking points, meant to be used by call center agents and trainees to handle both inbound and outbound calls. A dynamic and free-flowing script can work wonders for customer experience and also ensures consistency in terms of agent-caller interactions. Another benefit of following an effective […]

Five Hidden Costs of On-Premise PBX Systems

The major and the apparent expenditure involved in traditional on premise business phone systems are the hardware – the things one can touch and see, which are the PBX hardware and the phone connected to it. On an average, a conventional PBX system usually costs somewhere around $1000 per employee, which makes it stand out […]

VoIP and the Growth of Workplace Mobility

Improving workplace productivity is a guaranteed way to increase business revenue and there are lots of ways to achieve that. Implementing and utilizing cloud hosted VoIP technologies is a sure-fire way to promote workplace mobility, which further helps to improve productivity and performance. Promoting workplace mobility not only helps businesses to enhance communication, both internal […]

Call Center Best Practices – 5 Things You Should Never Say to Customers

There are many things an agent can say to customers unknowingly or unintentionally that may be perceived as condescending, disrespectful, or impolite. Such conversational nuances instantly destroy customer experience and call center agents should always go above and beyond to avoid these conversational subtleties. According to a customer behavior study, more than 70% of customers […]

5 Benefits of Cloud Hosted Predictive Dialers

Predictive dialers are intelligent outbound call processing and management systems, created for the sole purpose of simplifying callings tasks for agents and representatives. It uses a complex computer algorithm, which is based on even more complex probabilistic and statistical patterns, to make outgoing calls to numbers fed into the database and then assigning them to […]