How VoIP Makes Your Remote Teams More Productive

Working remotely is slowly becoming the norm in many industries and sectors. It is also being considered as the next big thing in the employment circles. Working remotely brings forth many advantages like more free-time, reduced expenditure on commuting and travel, and the freedom to work from your preferred environment, to name just a few. […]

Things You Should Know about Call Blast Feature

VoIP is a huge thing in the call center industry and brings along with many modern tools, services, and features which offer immense advantages when compared with traditional telephone systems. The ‘Call Blast’ feature is one such VoIP feature which lets users connect to multiple telephones simultaneously and play a pre-recorded message to the receivers. It is a […]

Call Hunting – All You Need to Know

Call hunting, which is also known as ‘Line Hunting’ or ‘Call Routing’ is a tried and tested calling strategy in which a call is connected to multiple telephones, one after the another, sequentially until it is answered by an operator or transferred to voicemail. Basically, for every incoming call, it will connect to multiple operators, […]