Why Your Business Needs a Blended Call Center Solution

One of the most challenging aspects of any call center environment is the way the agents utilize their time. Often, call center supervisors find themselves distributing and redistributing resources over and over to different operations and departments. These arduous tasks can significantly waste precious time better spent elsewhere and this is where blended call center […]

5 Big Live Chat Trends of 2017

Online live chat is an invaluable business tool which has become widely popular and an absolute necessity for online businesses. It offers the customers with an immediate and attentive response or access to help. Quoting a market research called “Making Proactive Chat Work” by Forrester, “Many online consumers want help from a live person while […]

Why Online Businesses Need Toll Free Numbers

An online business differentiates from the traditional brick and mortar business by utilizing electronic means to operate the business rather than leaning on face-to-face transactions with physical documents and physical currency or credit. In today’s digital age, more and more businesses are leveraging the power of the Internet, to not only connect with their customers […]

Call Center Scripts – What You Need to Know

Call center scripts are essentially scripts with predefined dialogues and talking points, meant to be used by call center agents and trainees to handle both inbound and outbound calls. A dynamic and free-flowing script can work wonders for customer experience and also ensures consistency in terms of agent-caller interactions. Another benefit of following an effective […]