As a business grows, the business needs expand as well. With the growth in technology, there is the need of a sophisticated advanced business phone system that has cutting edge features but is economical. The Virtual PBX systems are the answer to this. These office phone systems combine the advantages of PBX and VOIP technology to deliver a vast array of enhanced digital features.
The Small Business PBX phone systems are an ideal option for both in-house, enterprise or dispersed business enterprises. The features such as Unified Communication provide unified mailboxes to receive all messages, faxes and email in one account that is accessible 24X7 through a web interface using a secure login id and password. The employees don’t have to remain seated next to their office fax machines and voicemail boxes to receive every message and fax that arrives.
The online accessibility of the Virtual PBX System makes it possible to check voicemail messages in the form of readable text that can be downloaded and printed when there is no time to listen to the original voice message. The same can be said for faxes. The online faxing makes the process more efficient as the faxes can be stored for any period of time and can be deleted or forwarded. It connects the employees in real time and makes it convenient for them to access the data they need from any location, making them pro-active.
The features like Automated Attendant and ACD (Automatic Call Distribution) identify the caller and then direct his call accordingly to the appropriate extension, be it service, sales or support. Call Screening and call announce features available with Hosted PBX Business Phone System play the name and number of the calling party which helps you in deciding which calls are important and which can be ignored.
As per the time of the day and during after hours a different professional greeting can be played for callers that leaves a lasting impression on them. This greeting can be recorded in one’s own voice in many different languages. The callers can be informed of the latest promotions or products and other important information while they stay on hold.
With Virtual PBX features like Call Park, Call hunt and find me direct the calls to different numbers where the caller may be reached, so there are no missed calls. A live call can be put on hold and answered from a different phone. The overall business performance increases greatly. The availability of toll free and local numbers makes it easier for customers to reach you which results in an increase of almost 50% in the current customer base.
You can get any number of Virtual Extensions with a desired area code different from the geographic location of your office. This means that while sitting in California you can make local calls to Toronto to save thousands of dollars on long distance calling.
The best part is that the Virtual PBX System is configurable in real time. The online control panel allows users to access the Hosted PBX system and change the ACD and other PBX settings. The Small Business PBX services are available at reasonable by many Hosted PBX Service Providers.