Call center industry has been a blooming power in the field of business promotion and support services being delivered to customers. This industry runs entirely on communication. Therefore, this communication needs to be backed with strong pillars that provide unobstructed support. When it comes to mobile, flexible and reliable support, Hosted PBX services offer the answer. According to a recent survey, it has been established that around 49% of the call center industry is backed with a hosted solution for calling purpose.
After thorough analysis of the call center market, it has been established that the rate of usage of various features of Hosted PBX systems by call centers include:
- Customer Relationship Management- 44%
- Average time to answer- 77%
- Average call center- 77%
- Abandoned calls- 70%
- First call resolution- 44%
- Call Hold- 28%
- Voice Recording- 62%
- Interactive Voice Response- 60%
- Web Chat- 18%
All these features are bundled as a complete solution named Virtual PBX. This solution offers an array of benefits that include ease of provisioning and managing multi-location and remote agents, capital investment is low, option to pay as you grow, reduced system maintenance and management costs, ability to purchase the modules that you need and the use of latest technology. Call center industry can be benefited with Business Hosted PBX since they provide a wide range of business phone features that streamline your communication process and equip your communication channel so as to run smoothly thereby enhancing business profitability.