A complete customer-centric cloud-based blended contact center can forecast demands and accordingly facilitate implementation of required strategies. So, let your agents make and receive calls as the demand and strategy dictates to streamline the overall call center functioning. And refine operations to optimize your work flow by lowering down wait times and call abandonment rate.
Blended Call Center Features
Direct business calls to voice mail. And let your every agent choose as many email addresses to receive voice mail messages.
Reduce the need of maintaining a fax machine. Choose smart faxing with a unique fax number to send and receive faxes over the web.
Get a quality conference bridge solution to let your agents seamlessly connect third party supervisor/multiple stake holders for easy and quick solution to customer.
Call Whisper / Call Barge In
Listen to the live calls to analyze agent’s performance and whisper into the ear of agent to guide them without being heard by the clients.
Set up your own multi-channel contact management system to consolidate conventional outbound and inbound voice-based applications with internet applications.
Music on Hold
Choose an easy way to turn hold times into business opportunities and make a great impression with music that can be optimized based on time of the day, or caller ID.
Automate the recording process of inbound and outbound calls and ensure all of your agents deliver high-quality services by listening to call recordings anywhere, anytime.
Make your customers hear what they wish to. And let your agents choose to answer or decline the call by tracking caller ID information.