Prompt and Effective Way to Entertain Every Incoming Call
Inbound call centers usually serve the hottest leads that are at a touching distance from the converting into the sale. Serve them with The Real PBX’s perfection to achieve the results that you strived for. Inbound call center solution is designed to seamlessly accommodate with the organizational structure of your business. No matters the number of agents that are working or the complexities of departmental shape, we present you an immensely flexible call center solutions. Hosted over the cloud, there is no regional or hardware limitation. So, even if the agents are working from different parts of the world, you customers can reach them conveniently.
Inbound Call Center Features
Ensure you never miss out critical information of any business call. All calls are automatically recorded and stored on the secure cloud for later needs.
Advanced Call Disctribution
Multiply profits rapidly with intelligent call routing. You can customize routing patterns based on various factors to ensure every call reaches the right destination.
Music on Hold
Build up a corporate professional image. You can customize on-hold music as next campaign theme or brand’s tone to use it as lead building opportunity.
Get a fast, flexible, secured and quality solution to connect any number of team members on the same voice call anywhere, anytime.
Get a handy feature to manage business calls easily. Build up client loyalty using ACD capabilities to forward the calls to office extension, Skype or personal mobile.
Find-me/Follow-me enabled service calls up all group members in one go or you can set up sequential based calling until the call gets answered.
A three-way handshake gives you flexibility to connect with two people at same time. Instantly bring in second person to validate any information shared during the call.
Deliver the best solutions to all your callers. With call transfers feature, you can easily transfer ongoing call to other department/agent.