Outbound call center technology is at the forefront of telecommunication innovations. Our outbound calling service provides businesses the capability to exponentially increase outbound call center lead generation, by providing agents with a comprehensive customer database, right at their fingertips, within seconds. It also offers businesses an intelligent, all-in-one telecommunication platform in the cloud which helps to maximize efficiency across all outbound campaigns and also to nurture good customer relationships.
Outbound Call Center Features
Schedule Call Back
Enhance customer loyalty, increase customer retention rates and call handling capabilities by using automated call back system.
Every customer of yours will get a swift response with a sophisticated and dynamic load balancing technique that instantly routes the call to available agents.
Use our intelligent call mechanism of hosted predictive dialers that learns from existing calling processes and maximizes your marketing campaign yields.
Automatic Script Fill-up
Using smart predictive dialing features, the most relevant script gets delivered to the agents automatically. This helps agents to efficiently tackle customer inquiries.
Answering Machine Detection (AMD)
We will help you enhance AMD accuracy by providing an ideal way to set up and install our advanced answering machine detection feature.
Our internal DNC service is built in compliance to ensure adherence to any and all do not call laws and outbound call center best practices.
Pre-recorded messages can be sent to business’ opt-in customer lists with Robo-calling. This improves productivity & reduces the time previously wasted on manual dialing.
Dynamic Caller ID
Customize calling patterns by setting multiple caller IDs (a numeric code) per campaign and enhance the customer service experience.