Call Recording

Call Recording is a very familiar term for most of the users- it is simply recording of voice communication over a phone call. This simple term has a huge necessity for the businesses. Call recordings can come in handy for a number of reasons, such as- policy & regulatory needs, quality control, training purposes, etc.

call-recording

The Real PBX understands the worth of call recording for the businesses and hence, we offer this feature without any additional charges. To deliver more in your services, we have loaded the call recording feature with a number of options. Have a glance:

Nodes

There are plenty of options available to choose the nodes (ends) between which the calls have to be recorded. The options available here are:

  • Extension to Extension calls
  • External Incoming calls
  • External Outgoing calls
  • Conference calls

Storage Location

Storage location determines the location at which recorded call will be stored. The Real PBX offers free on cloud storage of all the calls for 30 days. Call recordings on our cloud storage are highly restricted to the authenticated users only. Authenticated users can delete, download, or listen to the call recording.

After the completion of the 30 days for any recording in the storage, it will be deleted from the cloud unless any other action is requested by the user. You can even integrate the recordings to be stored on any other cloud platforms if you want. Our expert technical support team is available at your assistance round the clock.

Security and Privacy

The Real PBX understands that call recording from any PBX can have vital information of businesses. So, we make our best efforts with the privacy and security of stored recordings. We have adopted the best cloud security methods. With an experience of more than 10 years in the cloud industry, we have earned the expertise of delivering most secure ambiance of cloud computing.

Kindly note that laws dealing with the call recording may vary in the different regions. We advise our clients to stay abide with the laws controlling their operations.

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