What makes The Real PBX different from the other IP-based Hosted PBX providers?
The Real PBX provides Hosted PBX services that meet the best business-class standards with attractive add-ons to enhance your business image. We assure an uptime of 99.9% with multiple backups, real-time redundancy and reliability of services to cater to your enterprise’s growing needs with zero call drop. The scalability and ease of configuration are cherries on top. HD call quality and assured QOS (Quality of Service) makes us the ideal choice for an enterprise-class business phone system that is highly cost effective.
How do I get started with your services?
It is really simple and easy. All you need to do is contact us and one of our trained specialists will get in touch with you to guide you through our services. Just a phone call or live chat is enough and you will have your business communications up and running in no time.
Can I direct calls to cell phones and landlines?
Yes, you can. With ease. With The Real PBX hosted services, you can direct your calls anywhere, be it your cell phone, tablet, home phone or any other extension. Our advanced calling features allow you to ring up any number of phones simultaneously or sequentially.
Do you provide extension dialing?
Yes, we do. You can call any number of extensions as per your business needs.
Will I get the features I need?
At The Real PBX, we provide you with lots of attractive packages fully loaded with additional add-ons for you to choose from at lowest prices. A lot of calling features are generally available as a part of the standard plan while the additional features can be availed a suitable cost.
What kind of customer support is provided by The Real PBX?
At The Real PBX, we understand that a minute of failure could cause you to lose good business. Hence we pride ourselves in providing a highly trained customer support team of qualified professionals to help you out the minute you encounter a problem, be it the middle of the night. We provide an always-on, 24×7 live, technical support so that we are always at your back in case something goes wrong.
Can I keep my existing phone numbers?
Yes, you can keep your already existing phone numbers. We can also provide you a temporary number to help you get started immediately.
Is 911 emergency calling available with your system?
Yes, The Real PBX provides 911 emergency service. You can contact our trained professionals to enquire more about the available emergency calling services.
What are the biggest advantages of Hosted VoIP PBX?
Hosted PBX offers you many advanced call management features to help you get a big company image. The chief advantage is that it highly cuts down capital expenses and is easy to maintain and upgrade, without the hassles of an on-premise system. You get the mobility to work and stay connected wherever you go, so you have a virtual business presence to sound large to customers. For business enterprises having many offices and workers on-the-go, Hosted PBX is the ideal choice. The mobile user support and softphone advantages give you a professional image that only big enterprises can boast of. The advanced ACD (Automatic Call Distribution) ensures that your call is directed to the right person, improving customer retention. There are many sophisticated features like find me, follow me, auto attendant, customized greetings, call waiting, call conferencing, caller id, recorded calls, and much more so that you never miss out on an important call. Hosted PBX gives you a wealth of countless features and advantages at affordable prices with an improved ease of use. Some priceless and latest features of Hosted PBX are Voicemail and Fax-mail, Virtual numbers, Specified area codes, etc.
How does hosted IP PBX work?
The audio signals are analog in nature which are first converted into digital data packets and then are transmitted over the high speed broadband network. At the receiving side, the digital signals are again converted back into analog voice signals. IP PBX calls can be made in 3 ways:
Via ATA – It is the simplest and easiest way to make VoIP PBX calls. ATA is an analog to digital converter, which allows you to connect your standard phone to your internet connection to use VoIP PBX. It converts speech signals into digital data to be transmitted over the internet.
Via IP Phone – These are specialized phones that look just like normal phones, with a handset, buttons, and cradle. But IP phones use RJ-45 Ethernet connectors instead of standard RJ-11 phone connectors. They have all the hardware and software on board to connect your phone directly to the broadband network to make IP PBX calls.
Via Computer to Computer – This is certainly the cheapest and easiest way to make business PBX calls. Several hosted PBX service providers offer low-cost services and software for this type of PBX system. Microphone, speaker and high-speed internet connection is all you need, and you are ready to make calls.
Who can I call using hosted PBX?
Anyone. Using hosted VoIP PBX you can call anyone who has a phone number. IP PBX calls can be made to any local number (mobile or landline), any long distance number or even any international number, just like regular phones but at much lower prices. The person receiving the call does not need any special equipment, just a regular phone. You can also call 2 or more people simultaneously.
Can I get an area code other than mine?
Yes. With The Real PBX, you can choose for virtual or local number service to get the desired area code. It saves you and your customers from the expenses on long distance calling. For example, if you live in New York and your office and major client-base are in Canada, then you can get a Canada number to enjoy local calls to your office and have excellent savings for your pocket.
What can a VoIP PBX phone do that a regular landline cannot?
There are tremendous advantages of virtual PBX over traditional landline phones. The foremost and the biggest benefit of hosted PBX system is the reduction in cost by almost 50%. Long distance calls are usually free, thus drastically cutting down on expenses. Moreover, the connectivity over mobile devices allows the employees to connect from anywhere, anytime. Also, The Real PBX allow you to get a number with an area code that is different from the area you live in so that you enjoy free calls to that area. Traditional PSTN has dedicated line between 2 callers which is fully occupied, as long as the call is in progress, lowering the efficiency, as that line cannot be used for another call. While in IP PBX voice signals are transmitted in the form of data packets over the internet, thereby improving the overall efficiency of the system. For business, hosted PBX system is the ideal choice because of its convenience and portability. Wherever you go, calls can be made and received anytime, all you need is an internet connection. Digital features like caller id, voicemail, call conference, call recording, music on hold etc. are generally not available with PSTN.
How is a local call or long distance call charged?
The call rates may vary from VoIP PBX provider to provider. Generally, most service providers allow you long distances calling within the extensions for free. There is no limit to communication because you can talk as much as you want at flat prices. For calling outside your area code or PBX extensions, some service providers charge a fixed amount, just like PSTN. With hosted PBX system you can choose a desirable area code to cut down on calling expenses. You can check our pricing page or connect with an agent to know more.
Can I use my computer when I am on VoIP phone?
Yes, you can. But there are certain tech specifications required. Voice and data functions should be separated; otherwise, it will affect the operations. This may lead to dropped calls, one-way audio, etc. It is recommended to have an expert guidance while setting VoIP phone service on PC.
Are there any setup fees?
There are no hidden charges or setup fees with The Real PBX