There are occasions when your workhorses are limited in numbers. Holiday season, office renovation, specific work hours, or something similar may mean that only counted number of employees are at their desk. But your clients or any other caller is not likely to understand that and their calls need to be answered.

Most probable chances are that those few employees in the office would be tossing from desk to desk to answer the calls. Already loaded with the extra workload, their continuous Brownian motion from one extension to another will take further physical toll on them. Such occasions are rare, but what if we say The Real PBX has a solution for that as well. It is called Group Call Pickup.