During the high workload time, if the employee has to answer the continuous calls as well, this will harm the productivity for sure. To escape from such situations, you can enable Do Not Disturb feature on your extension so that no caller disturbs you.
How to Enable Do Not Disturb on Hosted PBX?
Enabling or using this service is pretty simple. As a user, you need to just enable the Do Not Disturb mode on your softphone. Once it is enabled your extension will block all the incoming calls. In the settings, you can select and customize the options to be in action when the ‘Do Not Disturb’ is enabled. Here, you can set a Voicemail or you can even forward the call to another extension.
Do Not Disturb feature with our Hosted PBX is different in the way, it blocks the incoming calls from disturbing you but does not make your business suffer. Forwarding call to another extension or voicemail option ensures your callers not annoyed because of some other priorities.