Interactive Voice Response (IVR) is a technology that will take your PBX experience to whole new level. With the help of Interactive Voice Response, the PBX can access the database using the authentic methods to serve the callers.

Interactive Voice Response is rated as one of the smartest technologies available in the Private Branch Exchange services. This service can serve your employees connected on the PBX and the callers from outside the PBX network.

It can be used to enable your customers to know their certain details, such as- specific extension number in the network, branch address, their own outstanding billing amount, etc. On the other hand the Interactive Voice Response can be used by the employees who own a certain extensions for details that belong to them, like- their call usage, text usage, extension number of colleagues, etc.