Hosted PBX Visual Call Reports
Manage better with the call reports
Having a better understanding of your customers would help you to evaluate your business stategies. Knowing the trends in your caller traffic is an important step towards making your business a success. With The Real PBX’s Visual Call Reports available with Hosted PBX Systems you can analyze your call traffic for certain duration of time. The reports can be filtered either by date, time, extension or other parameters. This helps to configure your call settings and call queue management for quicker response time and minimum calls on hold. With the report you can analyze the trend of the incoming traffic and this can help you in further business development. For better management it is essential to brace yourself according to the latest developments.
Hosted PBX VOIP Real Time Customization
Our Hosted PBX Systems helps in achieving 24X7X365 round the clock presence. You can view the report as a spreadsheet anytime you want and see what is actually going on in your office. You can see how many employees are currently involved in a call, and you can log in to hear an on-going call transparently without actually disturbing the conversation. This real time reporting seamlessly integrates you to your remote employees over a centralized live report. Moreover this will help you to have a better understanding of your customers as well as employees. If anything goes wrong you can track down the details. While training your employees for client interaction you can also keep a check on their conversation and guide them better.
Online Management of Visual Call Reports:
With a secure login you can access The Real PBX’s control panel and do amazing stuff like:
- Change Call Queue Settings and ACD and IVR options
- Record different greetings for playing at different times of the day
- View, save and delete fax and email messages
- Change music on hold
- Enable or disable new VOIP phones and extensions
- Change the duration of rings for sequential and simultaneous ringing
- Create Visual Call Reports in real time
The reports are easy to use and analyze and help in maximizing your chances of impressing your callers for greater conversion rates. In this way you already have the requite information regarding your clients which can help you to serve them in a better way.
With The Real PBX’s Hosted PBX VOIP you get a wide range of digital calling features at flat monthly plans. Enjoy enterprise like features, without the cost such as unified communication, call hunt, call waiting, call park, ACD, voicemail, do not disturb, IVR, auto attendant, professional greetings, music on hold, call forwarding, sequential and simultaneous ringing with excellent voice quality.