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The Real PBX Support Manuals

Hosted PBX: Soft phone Support

SoftPhone is a software application that allows your PC based computer to act as a telephone. SoftPhone can both send and receive PBX-VOIP phone calls directly from your PC.

IP PBX for Small Business:

A PC compatible desktop or laptop: Microsoft Windows 2000 or Windows XP operating system: High Speed Internet connection: voip Internet Phone Service.

How to Install SoftPhone :

To install SoftPhone:

Download SoftPhone from your voip account manager
When prompted, choose RUN to install SoftPhone to your PC.If you are running a Windows or any other Firewall software, you will get a warning that the SoftPhone is attempting to access the Internet. To use SoftPhone, you must allow the program access to the Internet.

Settings :

Once you have installed SoftPhone, you will need to enter your voip username and password (the same username/password used to logon to your account manager).
Click File - Connection Settings :
Enter your username in the Login ID field :
Enter your password in the Password field :
Click the Reconnect button
A green light on the bottom of the SoftPhone indicates you are ready to make and receive phone calls.

Receiving Calls :

When a phone call comes in, your SoftPhone will make a ringing noise.
To receive the call, click the Accept/Green button.
To reject the call, click the Reject/Red button.
Note: If you have activated your voice mail, rejected calls will be forwarded to your Voice Mail.

Making calls :

To make a phone call with SoftPhone:
Enter the number to dial by pressing the number keys
Click the Dial button, when completed with your call, press the Hangup button

For any Assistance please Call us directly at 888-408-6044 or you can CHAT ONLINE with our experts as our support Team is online 24 X 7 for the support.