“If you are not taking care of your customers, your competitor will.” – Bob Hooey In this digital era, good customer experience is a critical factor for business growth. As now, customers are smart enough to make decisions about product or service purchases. They don’t stick to those businesses that are serving from several years. […]
Back in the old days, traditional PBX systems handled all the call management and routing for businesses. However, most organizations could not make use of a conventional PBX system as it was expensive and difficult to maintain. The cloud technology has revolutionized how businesses use their phone systems. As cloud allows companies and individuals to utilize […]
Small and medium businesses usually work on a tight budget and low-profit margins. Hence, they are always on a lookout to increase their profits to create a sustainable business. SMEs find it challenging to increase their revenue without burdening employees and lowering service quality. For early-stage startups, it becomes more crucial to keep a close […]
Confused between Hosted PBX vs On Premise PBX for your business? Read this blog to learn the differences and choose the right telephony solution.
Check out this complete guide to learn the most essential call center metrics and KPIs which you must track to measure & improve your call center performance.
In this guide, you will learn how to get a toll free number for your business and how you can choose the right toll free provider.