Entries by Akash Deb

Cloud Hosted UC: Network Operation Costs

Unified communication is simply an amalgamation of several business communication channels and collaborative applications, which are, as the name suggests, are unified within a single interface and delivered over the Internet. In the last couple of years, more and more businesses have decided to phase out their on-premises communication infrastructure and operations and opted to […]

AI Influencing the Future of VoIP & UC

“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” –GARTNER Artificial Intelligence is one of the most popular buzzwords being used nowadays, across numerous industries. It refers to the ability to create smart digital systems which can learn and apply that learning to optimize existing business processes. […]

VoIP – The Financial Advantages

We can all remember the days when making voice calls through the Internet involved numerous hassles and obstacles, and was also a very slow and ineffective process. The call quality was irregular, to say the least, and in some cases, the quality was so poor that neither parties could comprehend what the other was saying. […]

The Various Costs Involved in IP Telephony

For businesses, the decision to upgrade their existing communication system involves more than just the usual financial tidbits. Implementing an IP telephony frees up a substantial amount of IT resources and allows businesses to enjoy numerous business advantages. It enables businesses to go beyond cost savings and focus more time and resources to improve business […]

On-Premises & The Cloud: Difference in Staff Investments & Requirements

Internal resources are usually the largest investment for organizations and industries, followed by staff training. Furthermore, this investment increases drastically, when businesses and organizations decide to hire experienced and talented employees (staff) or invest in advanced training collaterals. This statement is, however, true only for on-premises systems, because unlike such businesses, cloud hosted businesses usually […]

Top Benefits of Cloud Computing For Your Call Center Business

                  “Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, companies can undoubtedly, increase their brand loyalty and customer servicing skills with effective implementation of technologies.” Source: The Real PBX Cloud hosted services and […]