We all are aware of the COVID–19 coronavirus and hoping to be free from this virus as soon as possible. But till then, we have to take care of various aspects that can help in protecting ourselves from this dangerous virus. Government has announced some safety measures to keep in mind during the coronavirus outbreak: […]
Time is crucial for being on top. You can make happy customers by serving them on-time solutions or by delivering instant response to their queries without putting them on hold. But it isn’t very easy to assure this type of practice as nowadays customers contact a business via different communication platforms. Queries from various platforms […]
How Cloud Telephony Can Solve Business Challenges? In today’s time, every company wants those telephony solutions, which can make the process of business communication better. Cloud telephony services have become businesses first choice as it ensures smooth and uninterrupted communication throughout the customer journey. Not only this, it is the most reliable resource to solve […]
“If you are not taking care of your customers, your competitor will.” – Bob Hooey In this digital era, good customer experience is a critical factor for business growth. As now, customers are smart enough to make decisions about product or service purchases. They don’t stick to those businesses that are serving from several years. […]
Confused between Hosted PBX vs On Premise PBX for your business? Read this blog to learn the differences and choose the right telephony solution.
Check out this complete guide to learn the most essential call center metrics and KPIs which you must track to measure & improve your call center performance.
