Entries by TheRealPBX Editor

Unifying Experience In a World of Unified Communications

Unified Communications (UC) is a widespread marketing buzzword which defines the IT integration, phenomenon of real-time business communication services and solutions like instant messaging, voice, mobility features, etc. With traditional communication systems like voicemail, e-mail, SMS, etc. Therefore, we can say that Unified Communication is not a solitary product or solution and is rather a […]

Call Center Scripts – What You Need to Know

Call center scripts are essentially scripts with predefined dialogues and talking points, meant to be used by call center agents and trainees to handle both inbound and outbound calls. A dynamic and free-flowing script can work wonders for customer experience and also ensures consistency in terms of agent-caller interactions. Another benefit of following an effective […]

5 Benefits of Cloud Hosted Predictive Dialers

Predictive dialers are intelligent outbound call processing and management systems, created for the sole purpose of simplifying callings tasks for agents and representatives. It uses a complex computer algorithm, which is based on even more complex probabilistic and statistical patterns, to make outgoing calls to numbers fed into the database and then assigning them to […]