Customer satisfaction is the heart of any business. Customers can never be neglected or given less priority as it puts the company at risk. Whatever be the size of the business, customers have always been the backbone of a successful business.
Sometimes, there is a need for a driving force that motivates one towards working hard to engage customers with your brand. Customer service experts find some thoughts to be of great help in such situations. Here is a detailed list of best customer service quotes that businesses can live by.
1. “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.”— Chip Bell
The quote here teaches you to focus on the experience customers get and not only the way they had communicated to you. The thought drives you to yield higher levels of profits by merely pleasing the customers and potential clients.
The quote is useful for firms with concerns in the customer satisfaction area. It can also be a straight fact for everyone trying to improve customer experience. Also, improved customer experience can ensure achievement for any business out there.
2. “In the world of internet customer service, it’s important to remember your competitor is only one mouse click away.”— Doug Warner
Every business has its method of reaching out to its customers. While some prefer advertisements, others spend their time figuring about the best way to attract customers.
They should keep a close eye on what their competitors are up to. In the modern technology dominant era, all companies are going online. You should try and pick up the easiest channel through which your customers can reach you. Getting in touch with your customers through a reliable channel can prove to help build a brand image.
3. “Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.”— Ross Perot
It is a known fact that a face to face interaction is comparatively more effective than the virtual ones. The same applies to the business, to make your point clear to the customer; you should try initiating a face to face meeting rather than contacting them via telephone or internet.
Even if you opt for the outbound communication system, make sure you can resolve their grievances promptly. Good communication will leave a positive impact on the customers, and they are sure to consider you in the future.
4. “Make a customer, not a sale.”— Katherine Barchetti
The quote makes itself very clear. A sale alone contributes to the overall profit, whereas when you earn a customer, you are sure to add profits every time a customer approaches you or considers you for the services.
A customer will earn you a lot of profit over time than a single sale. So, if you go after making a sale rather than chasing the customer, you cannot stick them to your firm for long. You should try and prove to be a reliable service provider.
5. “If you are not taking care of your customers, your competitor will.”— Bob Hooey
It has always been important to provide customers with good service. Business indeed revolves around satisfying customers, but at the same time, it is also important that you are aware of every move your competitor makes.
Also, customers today are continuously in connection with the firms and service providers. An updated customer tends to walk over you to any of your competitors. So make sure your customer has trust in you.
6. “It’s fine to celebrate success but it is more important to heed the lessons of failure.”— Bill Gates
Looking down at the pitfalls can be painful, but, at the same time, it is a way of identifying the faults. The quote is different from others in the manner that it highlights how companies can process their way of working for better performance.
7. “Never leave your customers wondering.”— Kevin Stirtz
The initial step of gaining customer’s trust is to keep them in the loop of every action or every step you take for them. Transparency often leads to strong customer relationships. Clear communication with your client about your agendas and strategies will make you look like reliable service provider.
8. “How you think about your customer influences how you respond to them.”— Marilyn Suttle
To be the best service provider, you need to imbibe the importance of customers among your employees. If you respect your customers, you should prove it to them. You can do so by responding to their queries or informing them in a friendly manner.
This not only affects your customers but helps in setting the mindset of your employees so that they make decisions and work in a way that positively impacts the customers.
9. “How many of us can think like an accountant or an engineer if we aren’t one? We can all think like customers. So, that is number one. Think like your customer.”— Barry Dalton
This quote might seem a bit off-putting but is useful. When you keep yourself on the other side of the table, you can see things your customers can. This thought can be taken as an innovative idea to see things from a new perspective and adjust the way of working.
10. “Creating opportunities means looking where others are not.”— Mark Cuban
With such great competition in the market, companies need to spot the areas no one’s attention is going to. And such a process requires a lot of research work and careful execution.
There can be instances when your competitors reach the area before you could hit the chance. Try to learn from your competitor’s mistakes and failures. Their weak spots are sure to lead you to a solution so that you don’t repeat the same mistakes as theirs.
Most businesses consider customer satisfaction as the key to better service providing firm. Sometimes, a firm needs to be motivated even if it was through some sayings or thoughts of the already published business persons or the people who have expertise in the customer handling domain. So the above list of some of the best customer service quotes can help motivate the employees or, sometimes, business managers.