Are undesirable calls from bots, spam callers and telemarketing executives hampering business productivity? Are unwanted callers lowering down the performance of your contact center? Are you tired of searching ways to protect agents’ valuable time and restrain your business from unwanted calls?
Well, if you are tired of finding an effective solution to attain all round peace of mind and get greater control and flexibility over the business, then what you need to do is to filter the callers and reach the right intended audience by using “Blacklisting” feature.
As the word itself suggests – ‘Blacklisting’ allows supervisors and call centers’ managers to add the contact numbers to a blacklist in real-time and yields results immediately. Here’s why businesses must integrate blacklisting as a necessary part of their business phone system:
1. Improving Agents’ Potential
Time is money. Every minute in business counts. Every money-making minute gets exploited as the unwanted callers or spammers reach the agents. Your phone system should be capable enough to efficiently manage calls so as to wisely use every minute. That time can be wisely spent upon customers by shielding agents from these unwanted callers and work effectively upon that exactly counts – which is your business.
Eliminating unwanted callers not only helps in saving time but also, enables callers to achieve peace of mind which enhances their productivity.
2. Improved Marketing Strategy
Connecting to the right customer at the right time can be a tough task. So as to reach the targeted audience, you can blacklist places and leads strike off from marketing strategy and approach the intended customer base in a specified time. This structure implements an effective marketing approach and creates a right brand image by promoting the features of desired product among the right audience.
3. Reduced Average Wait Time
It’s not only the agents who suffer but also, adds up the average wait time for the customers. If the call queue is interrupted by unwanted callers, bots, other non-eligible contacts then average wait time of customers increases which delays the query handling time by the agents.
This may lead to a drop in customer base thus, lowering the ROI of the company. Blacklisting unwanted callers reduces the call-abandon rates and eliminates any kind of frustration on the customer-end. This keeps the frustration off from the customers’ end.
4. Optimize the Minutes
Unwanted, spam callers add up the minutes quickly. These undesirable minutes costs heavily to businesses. By blocking the unqualified, unwanted callers, you can save a lot of money otherwise spent on wasted minutes. By minimizing the call volume, agents in contact centers, banking sector or any other sector can reduce the hold time and can make the most out of every minute with the right callers.
5. Adds up a Layer of Security
Blacklisting is one of the strongest ways to detect fraudsters. Using voice biometrics feature, fraudsters’ voices can be captured. This proves to be extremely beneficial for the banking industry. As any of credit card or transactional fraud can be easily identified by performing voice comparisons and provides a secure platform for calling.
Putting up business phone systems in the right way isn’t just all i.e. required to make the most out of your business. The way these are managed can make or break a deal. Having said much about blacklisting does that all required for efficient call management which enhances the overall business performance.