Toll Free Numbers for Startups and SMBs: Blog Series [2/6]

How Toll Free Number Service Can Detangle Sales Department Glitches?

In the previous post of the series, we discussed in brief that how toll free numbers can aid to simplify business hassles in various ways. Having said this, this implies toll free numbers can meet ever-changing demands of digital age. Further, by taking the leverage of cloud-based pbx solutions, toll free numbers can effectively serve the demands of internet-driven communications effectively and build a smart communication network.

Irrespective of the product, industry or service, sales department often gets gripped variety of customer service issues. And toll free numbers prove to be one-stop solution to this. As quoted in FCC notes revealed by Forbes, “toll free numbers have proven successful for businesses, specifically in the areas of telemarketing and customer service”, strongly validates the fact toll free numbers allow businesses to build a robust communication network that supports effective communication among not only in-house staff but also, creates a strong connection between on-site and off-site staff.

Sales managers can find solution to all of their customer service concerns with toll free numbers. But, what exactly are the sales department glitches? Let’s take a look at solutions toll free numbers bring on board.

Problems

1. Managing Long Distance Calls

Connecting with clients and customers located overseas, tracking long distance calls or hassles associated with office relocation – sales managers often face troubles while creating a direct path to get a sales lead. Ranging from issues associated with improving customer service experience, managing agents working in different parts of country to controlling huge volume of incoming calls, the worst of customer service issues can hit the contact center and IT managers any time.

2. Testing the Unknown Markets

Bringing the leads from unknown markets is a big trouble for marketing department. Marketing people often encounter glitches while promoting . Testing the unknown markets, understanding the buying personas, developing a product that meets the customers demand and further, building strong customer relationships is not easy as it sounds. Building up reputation in unknown markets is difficult and strategically marketing the product is not at all easy.

3. Managing Call Center Agents

Adjusting the contact center set up when the calls are at peak is extremely difficult for sales department. Managing communication set up by forecasting demands as the customer calls scale up or down is not easy as it sounds. As the market is becoming increasingly competitive expanding the services to unknown markets, managing huge volume of calls, monitoring unanswered calls and identifying the bugs in management are some of the concerns that constantly keep on troubling the sales department heads.

Call traffic can be adjusted automatically based on contact center needs enabling businesses to build strong connections with customers. Revenue numbers can drop down drastically if Issues discussed above are not resolved in time. All the issues discussed above can be easily resolved with following

Solutions

1. Set up an Inbound Call Center

The demands of customers in this ever-growing digital age are constantly changing. In order to build up a robust organizational structure, you can design a flexible communication network that can easily manage incoming calls between different agents by using advanced call routing option and much more. List of features that can be administered to build an inbound call center are :

Call Queue Management – Instantly connect with the required agent anytime, anywhere

Music On Hold – Improve customer service experience by using music-on-hold feature.

Call Transferring – Ensure every customer concern reaches the right agent. In fact call transferring can be done on the live call

ACD Capabilities – Let the right agent pick up the call with smart ACD capabilities.

Smart IVR – Recorded calls in the cloud may contain a business making opportunity. Cloud-enabled communication IVR ensures you never a business critical information

2. Outbound Call Center

If testing your products in the unknown markets is emerging as one of your biggest concern then you can easily expand business reach by setting up an outbound call center set up. Our intelligent call making platform offers you capabilities to promote, test unknown markets, and lower down the overall calling time. There are bunch of other features that can simplify the communication hassles.

Call Back Scheduling – No need to worry if you missed a call. With automated call back system you can schedule call backs.

Predictive dialing – Intelligent call mechanism that helps in generating business leads based upon caller’s history and track the success rate of your marketing campaign

Multiple Extensions – Add a specific extension to each ad campaign which simplifies the overall marketing campaign management.

3. Blended Call Center

If managing calls at peak hours or when the calls are its peak is a big trouble for you then blended call center is all-in-one solution to such issues. It helps to streamline overall call functioning by simplifying the making and receiving call process based on demands. Check out the entire list of features covered under blended call center set up:

Conference Bridging – Build up a quality conference bridge solution to seamlessly connect with multiple stake holders for offering easy and quick solution to customers.

Internet Voice-Mail – If you miss a call then calls can be directed to voice mail service later, tracking the ID through that voice mail can be used during outbound calling.

Call Screening – Let customers hear what they wish to. ACD capabilities can help to identify customers that can help you make a sale and try the services in unknown markets. Use call screening functionality to let go off unqualified leads.

Wrapping it all

It is clear that sales managers must go for toll free number service to exceed their business limits and improve the revenue numbers. In the coming article of this blog series, we will explain in detail  “What Toll Free Numbers Can Do to Improve Revenue Numbers?”