Top Benefits of Cloud Computing For Your Call Center Business

                  “Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, companies can undoubtedly, increase their brand loyalty and customer servicing skills with effective implementation of technologies.” Source: The Real PBX Cloud hosted services and […]

Why Your Business Needs a Blended Call Center Solution

One of the most challenging aspects of any call center environment is the way the agents utilize their time. Often, call center supervisors find themselves distributing and redistributing resources over and over to different operations and departments. These arduous tasks can significantly waste precious time better spent elsewhere and this is where blended call center […]

5 Big Live Chat Trends of 2017

Online live chat is an invaluable business tool which has become widely popular and an absolute necessity for online businesses. It offers the customers with an immediate and attentive response or access to help. Quoting a market research called “Making Proactive Chat Work” by Forrester, “Many online consumers want help from a live person while […]