Imagine your agents manually finding contacts of your customers and dialing their numbers to connect with them. Isn’t it so counterproductive? Shouldn’t they focus more on critical tasks such as talking with clients and convincing them to try your services or resolving customer queries? If your marketing and sales department is utilizing cold calling tactics […]
Customer service is an integral part of any business. It is such an essential aspect of every modern-day business that not even a single company can afford the risk of neglecting customer experience in the first place. As the world around us is forced to stay inside their homes, businesses are facing the challenge of […]
Exceptional customer service is a must for a business to succeed and build a brand image. Customers expect organizations to resolve their queries as soon as possible. If you fail to provide delightful customer experience it can affect the credibility and reputation of your business. Moreover, in this era of social media, any bad word […]
Check out this complete guide to learn the most essential call center metrics and KPIs which you must track to measure & improve your call center performance.
“Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, companies can undoubtedly, increase their brand loyalty and customer servicing skills with effective implementation of technologies.” Source: The Real PBX Cloud hosted services and […]
One of the most challenging aspects of any call center environment is the way the agents utilize their time. Often, call center supervisors find themselves distributing and redistributing resources over and over to different operations and departments. These arduous tasks can significantly waste precious time better spent elsewhere and this is where blended call center […]