To understand COVID's impact on businesses, we had a talk with leading industry experts, Andrew McFarland, Claire Boscq-Scott, and Steve Curtin.
Every business has different ways to serve their customers. The businesses who focus on serving their customers better, and make efforts to deliver a seamless experience, win the race. Positive customer experience not only makes your customers happy also contributes to achieving more business leads as everyone wants to be treated well and hope for […]
“Companies that differentiate themselves through service will create positive service experiences with authentic, personalized, and emotional connections.” — Jeff Toister In business, keeping customers returning to you is a challenging task as there are lots of other firms that provide the same services as you are. To get more customers and keep existing ones, it […]
“The little things matter as much, if not more, than the bigger things.” –Adrian Swinscoe Being agile and innovative is the key factor in business process improvement. Whether you are doing a small or big change, each change has its impact. Some people might think little changes can be ignored while creating business improvement strategies, […]
“You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?” — Annette Franz Getting customers’ feedback about your brand or services, plays a crucial role in improving the customers’ journey. Until and unless you are […]
If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them. – Shep Hyken Good customer experience is a crucial factor as it retains customers and helps you to gain a more loyal customer base. Also, by ensuring […]