Archive for category: Expert Advice

Expert Advice: Annette Franz- “ Internationally Recognized CX leader, Consultant & Speaker”

May 18, 2020/0 Comments/in Expert Advice /by Naina Rajput

“You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?” — Annette Franz Getting customers’ feedback about your brand or services, plays a crucial role in improving the customers’ journey. Until and unless you are […]

Expert Advice: Shep Hyken- “Customer Service is not a Department. It’s Philosophy.”

April 20, 2020/0 Comments/in Expert Advice /by Naina Rajput

If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them. – Shep Hyken Good customer experience is a crucial factor as it retains customers and helps you to gain a more loyal customer base. Also, by ensuring […]

Expert Advice: Chip Bell – “Never Stop Learning About Your Customers”

April 8, 2020/0 Comments/in Expert Advice /by Naina Rajput

“Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.” Chip R. Bell It’s true that questions bring insights and cultivates wisdom that is really helpful in creating the right customer journey. The more questions you put, the more insights and views you gain about the customer service. It helps you to think apart from […]

Expert Advice: Adam Toporek, Customer Service Keynote Speaker

April 1, 2020/0 Comments/in Expert Advice /by Naina Rajput

It’s not a failure, you’re finding a new way.” -Adam Toporek Every business face challenges and sometimes fails to deliver good customer service. It is not a big thing, but how you handle the situation and make things right really matters. You should always keep trying different approaches to make your business customer service process […]