Back in the old days, traditional PBX systems handled all the call management and routing for businesses. However, most organizations could not make use of a conventional PBX system as it was expensive and difficult to maintain. The cloud technology has revolutionized how businesses use their phone systems. As cloud allows companies and individuals to utilize […]
Confused between Hosted PBX vs On Premise PBX for your business? Read this blog to learn the differences and choose the right telephony solution.
“Ring out the bell for a joyous noise of Christmas!” Christmas is here and we would like to take this beautiful opportunity in wishing each and every one of you a peaceful Christmas & an exciting New Year ahead. Thank you for making our year filled with your love and support and for giving us […]
Call centers have come a long way now. The traditional way of dealing with the customers has always been reactive. It means, support is given to the customers by the agent only when the calls arrive. Making an outbound communication with traditional telephony has always been a cumbersome task. The traditional telephony has lived through […]
Unified communication is simply an amalgamation of several business communication channels and collaborative applications, which are, as the name suggests, are unified within a single interface and delivered over the Internet. In the last couple of years, more and more businesses have decided to phase out their on-premises communication infrastructure and operations and opted to […]
“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” –GARTNER Artificial Intelligence is one of the most popular buzzwords being used nowadays, across numerous industries. It refers to the ability to create smart digital systems which can learn and apply that learning to optimize existing business processes. […]