E-Commerce is the transaction of money over electronic media (say internet) to sell and purchase products and services. The E-Commerce industry has noticed a huge rise in popularity and usage during the recent years. Customers find it a convenient medium for the sell and purchase of goods and services.
E-Commerce is so helpful that a number of businesses are now relying on it for their sales. These businesses do not have to get into a face-to-face interaction with the customers and thus, telephonic communication plays a crucial role. Telephonic calls to the customers allow the businesses to convince them for sales, deliver during sale and after sale support, gain retention of the existing customers, etc. Hence, PBX system acts as the lifeline for these businesses.
If the PBX is life for the E-Commerce business, then Hosted PBX is fighting fit life. Here are some of the reasons why Hosted PBX will prove critically advantageous for your E-Commerce business:
1. Maintain business reputation
Maintaining a reputation plays a vital role for E-Commerce businesses and hosted PBX will help it grow for you. Hosted PBX is packed with features such as IVR, automatic call distribution, music-on-hold, call waiting, call forwarding, call transfer and many more.
All these features help the customer connect to the desired destinations faster. At the same time, you are able to serve the customer as per the priorities of the business. Overall, it gives a perfect reputation of an enterprise, even if you are operating from your smartphone lying on your couch. This reputation gives your customer assurance that you are a reliable business and that definitely helps them proceed with the payment towards you.
2. Connected always, everywhere
E-Commerce businesses usually do not have fixed geographical locations to work from. Possibly some of your employees work from home or may be different teams are operating from different locations. With hosted PBX, connecting them with the wires on the same network is not required. You just need the internet connection on the devices.
3. Pocket-friendly prices
Hosted PBX uses the internet connection (cloud) for voice communication and hence, the hardware requirement is least. Hardware cost is therefore instantly minimized, but the biggest pleasantry of this service is reduced monthly bills. Some of the reliable Hosted PBX service providers have shown that compared to traditional PBX, these services can reduce the bills up to 40 percent.
4. More features, more power
Even the features mentioned above are not enough to state the capabilities of Hosted PBX. The list is almost limitless and with the advancement in cloud technology, it keeps on growing further. Still, just to list some of other features that Hosted PBX has to influence the way your business operates. Call recordings are automatically saved to the cloud that you can use later for better insights and training purposes. Further, you can even get all your faxes delivered to your emails as PDF file and send faxes as well.
Just a gentle reminder that Hosted PBX works even on the existing numbers and there is not much of the change that you need to make to get this service power up your business. With Hosted PBX, usage of a phone remains unperturbed but gets better on productivity. If you are still thinking on if you need the hosted PBX for your business or not, then you are actually losing on some great business opportunities.