5 Things Your CEO Must Know About Cloud Communications

It’s natural that CEOs expect the best platform to run their business applications without paying more than they have to. And while procuring cloud solutions, it is a critical task to identify which application can successfully run on which platform. However, with the advent of low-cost SaaS solutions, it is now much easier to identify and deploy applications that satisfy all technical and business requirements.

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 Image Credit: Exifa Via Flickr

Cloud computing has entered a completely new phase – proving far more transformative and innovative than initial phase of cloud deployment. Cloud is enabling a comprehensive transformation of digital assets in different industry types and has led to the emergence of a new way of doing business by empowering professionals to communicate and collaborate in real-time and take smarter decisions. In order to integrate cloud solutions smoothly, it is important for CEOs and business owners to understand few critical points about cloud communications.

1. Revamp an Aging Infrastructure

Without incurring CAPEX costs, cloud computing space gives businesses flexibility to adjust new technologies easily. For instance, virtualization of mission-critical applications requires associated virtual machines running over powerful and resilient servers. And all this can be adjusted easily without requiring to buy new servers. Cloud solutions offer companies the flexibility to move applications to provider’s infrastructure and easily align new communication technology with their infrastructure.

2. Much Efficient Budget Management

No need to maintain on-site communication system as the complete set up is located off-site in a hosted data center. Maintenance and upgrades are no longer a concern. As billing is done monthly, it shifts the cost and budget from software/hardware-intensive CAPEX model to simple OPEX model. And cloud communication solutions brings big savings for offices located at multiple locations as merely with the help of an internet connection the entire workforce sitting at main office can be contacted instantly.

3. Single-Number Reachability

Managing communication flow is one of the biggest struggles for businesses. Cloud-based communication allows the workforce to communicate with co-workers without moving to any other location and initiate a conversation right from their desk. It offers businesses capability of single-number reachability and manages all business segments using just one toll-free number. Using any device, from any location, customers can connect with the desired agent anytime. This facilitates better remote workforce management.

4. Better Compliance and Security System

Managing business over internet connection brings along big security threats and demands strict adherence to compliance requirements and regulations. Meeting compliance regulations is really effortless in cloud telephony. Features such as PCI DSS compliant call and video recording that automatically deletes and detects sensitive information such as card numbers and other personal information, it streamlines the communication in the cloud.

Additionally, calls are encrypted end-to-end and entire data is stored in accordance with military grade security standards.

5. Business Continuity Plan

With cloud-enabled communications, businesses don’t have to worry about halts in normal business functioning and smooth running of critical applications as any kind of disaster drops in. Cloud service providers provide an in-built disaster recovery plan that keeps businesses running as any unpredictable event threatens business operations. A robust business continuity plan manages multiple points of failure easily and with this, you can guarantee 99.99% up time.

Conclusion

CEOs can freely rely upon cloud communication and expect increased agility, business productivity, and fuel up sales. By moving the entire focus from the need of maintaining IT infrastructure to managing core business functions, cloud telephony not only creates simplicity for business operations but also, facilitates big savings. Cloud service provider (CSP) manages your entire communication set up comprising upgrades, maintenance and you just have to control front end tasks.

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