The one-stop solution that helps to build a strong business foundation, expands business reachability and gives your customers feasibility to contact you from anywhere across the globe is essential for a smart business ecosystem. A smooth communication set up not only helps in maintaining existing clients efficiently but also plays a crucial role in attracting new clients in many ways.
With toll free number service businesses can easily connect with their clients anytime and anywhere and give them the ability to connect with you for free. This also helps in overcome business communication challenges such as cost and 24×7 availability in many ways. From calling to messaging, toll free numbers provide the flexibility to manage business communications smoothly in many ways.
If you are using or planning to buy a toll free number, here are the top five features you would be keen to know about.
1. Click-2-Call Functionality
Integrating click-2-call functionality with vanity or toll free numbers provides businesses flexibility to connect with the business services using any device irrespective of their location. With click-2-call functionality, there is no need for manual dialing and it lowers the possibilities of dialing errors. It also helps in converting online traffic to leads by allowing them to call by just clicking on the number, thus, results in better conversion rate and user-friendly experience.
2. Smart Call Queue Integration
You have a CRM in place, integration of CRM with call queue management automatically syncs outbound and inbound call information to the respective contact, lead, or account in the CRM systems. Using this feature, the entire call details and recording can be instantly mapped in the CRM system. It also increases agents’ productivity directly by reducing the hold times and increasing the number of calls handled per hour.
3. Interactive Voice Response Systems
One voice that manages the entire communication system – Hosted IVR provides your customers the right response at right time eliminating the chances of call abandonment. Calls can be answered from anywhere across the globe and automatically adjusts based on business requirement. And when the call volume is at its peak, the calls can be easily adjusted as per the agent availability. IVR-enabled Toll free numbers make sure that no call will go unanswered.
4. Merging Text Messaging with Toll Free Number
Customers need a solution to their query promptly and text-enabled toll free service ensures the required piece of information reaches them in time. A study revealed by Open Market states that in the U.S. and Canada, two-way texting feature with toll free numbers is being opted by a large number of businesses. And as per the Harris Poll, 64 percent of people prefer text messaging versus calling for customer service. This clearly, illustrates that companies are increasingly moving toward text-enabled toll free numbers to meet customers’ preferences.
5. Creating National Presence
With toll free numbers, any industry can simplify its communication needs and easily manage huge call volume anywhere across the globe. Using a complete calling feature-set such as call forwarding, call conferencing, call routing and call queue management, businesses can establish a robust communication set up anywhere across the globe.
Wrapping It Up
Affordable, round-the-clock and a highly reliable communication system is the need of every business. And toll free number service helps you achieve it easily and overcomes breakdowns or malfunctions easily.