30 Top VoIP Facts – That Every Business Should Know in 2020

Phones are being used for centuries for communication purposes. In any business, it is a fundamental part of the communications toolkit. Be that as it may, in the present business world, the expenses of traditional telephone systems can drag down the company. Wouldn’t it be pleasant if there was another option?

In the modern time technology, VoIP is the perfect solution to every traditional phone system. VoIP is a beneficial tool that offers many features to business besides costing less than ISDN phone systems and traditional analog.

What does VoIP Means?

VoIP stands for Voice over Internet Protocol. It is the phone system that makes voice communication possible over the internet. Unlike the traditional phone line, VoIP allows the callers to communicate with others over an internet connection. The voice is transferred over the Internet Protocol, not through the old Public Switched Telephone Network.

VoIP is an essential and powerful source of communication for any business today.

Let us know and learn the top amazing facts about VoIP Technology.

30 Top VoIP Facts

1. The evolution of VoIP: The first-ever version of VoIP was launched in 1974 by making use of the US military research network ARPANET. That version transmitted voice information using packets, the same as modern VoIP does. The fact implies VoIP is many decades older than people assume.

2. VoIP was used for promotion: Quite a long time ago, before any calls, VoIP clients had to hear the adverts. With growing usage of VoIP technology, calling became inexpensive and free. The VoIP providers began to use PC hardware, that led to the fall of the adverts. However, from the sponsors’ perspective, VoIP is known as a potent and useful channel to advertise abrand.

3. The Speed of First Call: The first VoIP call was made in the Information Sciences Institute and the Lincoln Lab in the United States. The voice unit transferred between the PCs in these two areas was trasmitted at the speed of 16 kb/s.

 4. Contribution of VoIP: In America in the 1990s, VoIP contributed enormously to the broad outsourcing trend. People were attracted to innovation since it was less expensive. Businesses understood that they could easily divert calls between the US and different nations, and this urged them to open call centers in countries where work labor was less expensive.

5. The Use of VoIP to attract customers: VoIP was not only used by businesses. To draw the attention of the average client, service providers used promotion techniques to subsidize costs. VoIP clients were compelled to continue ads of different lengths before every call. However, this trend ultimately faded once the technology advanced.

6. Working process of VoIP: VoIP is a business technology that works by converting voice signals into packets that are transferred across packet-switched channels.

7. The economy is the most significant reason for using VoIP: Despite the various benefits of the VoIP, the primary purpose behind the progress of this solution is the economy. VoIP is continually decreasing the prices of International calls without compromising on the call quality.

8. VoIP phone facility can be used in Remote Places: Places that did not earlier have telephone lines can connect to telephone calls now because of VoIP technology. Remote areas, different places on the earth where it was not economically possible to put landline wire, are now becoming more accessible to interact with. With the increase in the demand for cell phones, the use of VoIP is reducing the costs of telephone conversations.

9. Deduct International Phone Costs by 90%: VoIP decreases the costs of international calls by up to 90%, letting the businesses to make a considerable amount of international phone calls at an affordable price. Decreasing phone costs can make it very attainable to trade overseas or do business in different nations and have a phone system in the US. Moreover, through an Internet network, businesses can have their phone system anywhere and yet can use US region codes and numbers.

10. The Companies Plan to Execute:  The benefits of the VoIP phone system enables 70% of companies to build a plan to execute a unified communications system in the cloud. Unified communications (UC) systems permit companies to enjoy the benefit of VoIP for their own conversations systems and decrease their costs.

11. Phoneless Calls are Achievable: VoIP service, lets the user make phoneless calls. The caller doesn’t require a phone set. All that a caller needs is an internet connection, audio device, and a computer—the phone calls that can be made by a caller to different VoIP systems or landline phones.

12. VoIP Can Make Automated Phone Calls: The VoIP phone system enables the scheduling of phone calls. Once the VoIP call is scheduled, the system dials numbers automatically as per the scheduled time and order. This technique is helpful when the businesses plan to call multiple numbers and want to contact massive number of people without wasting much time in dialing. This automated dialing technique is highly used in call centers to enhance employee productivity and obtain a considerable number of calls.

13. Ofcom governs VoIP providers: The activities of all the hosted VoIP service providers are monitored and regulated by Ofcom. The business can assume that Ofcom’s work guidelines may become more challenging in the coming future because 70% of companies are thinking of switching to VoIP technology.

14. The mob and VoIP relation: It may appear questionable, but as per the report of Police One, to launder money into real money, VoIP games were used by mob criminals earlier. Many mobsters were famous for trying and fixing deals through chat options available online VoIP multiplayer games like Second Life.

15. Better Sound Quality: With the range of about 300 Hz to 3400 Hz, the calls done over the traditional PSTN phone lines lacked accuracy and were confusing to hear. VoIP phone system renders high-quality sound, and the range can vary from 50 Hz to 7 kHz. The high frequency makes it possible to distinguish the sounds easily, leading to more explicit phone communication for the user.

16. Reduced Worktime: VoIP has benefited the businesses in many ways; not just in infrastructure and service costs. Since VoIP is so fast and precise, with the use of VoIP in a company, the agent is able to reduce their work hours by 32 mins per day.

17. Over 50% of IT professionals think VoIP is essential: According to a is  that 54% of IT managers believe that VoIP is an essential element in their business growth and expansion.

18. Growth of VoIP: According to the report of Gartner forecasts, it is stated that by 2021, 90% of all companies globally will shift from on-premise to VoIP.

19. The fastest-growing telephony:  As per the study done by FMI, it is noted that VoIP (Voice Over Internet Portal) emerged as one of the fastest-growing telephony technology used by the different businesses from 2014 to 2019, suppressing all other telecommunication segments.

20. The hardware requirements: Since VoIP is cloud-based, it does not demand any on-premises hardware installation of any type to permit conversations. The businesses can communicate via/through video and voice calls using the hosted VoIP PBX technology.

21. The business savings: Depending on the phone system, business usage and its size, the average cost savings a company can expect after shifting to VoIP telephony can vary often. According to Ballpark, the savings are estimated to range between 30% and 50%. By implementing VoIP in the business phone system, the best benefit is that the company is getting rid of its on-premise phone system.

22. VoIP costs will decline in the future: As per the study done by Gartner and seeing the new advancements in the technology, it is assumed that the VoIP system cost will decrease by 3% to 5% yearly more as compared to present value. The same report found that VoIP charges dropped from 2% to 3% annually in both 2017 and 2018.

23. The market share of VoIP Telephony in US: According to the 2019 Global Market Insights, Inc. report, it is predicted that the North America VoIP market will rule the VoIP Industry. The report states that North America will grab a 40% share of the worldwide VoIP market by 2025.

24. The business satisfaction level adopting VoIP: According to the study by commsplus, it can be reported that 75% of companies are satisfied with cloud-based VoIP technology, whereas 25% of businesses are delighted by using VoIP Telephony, and 21% are highly satisfied.

25. Universal VoIP market share by 2025: The 2019 Global Market Insights, Inc. report believes that the VoIP market will develop more from $20 billion to around $55 billion from 2018 to 2025, respectively. That’s a considerable hike. However, Global Market Insights explain that extensive internet penetration will push the business towards a top point and will proportionally trigger every company to adapt to VoIP.

26. Some illegal calls rely on VoIP technology: Though VoIP has many benefits, the growth of VoIP does have one significant negative influence. According to the study of MyBroadband, scammers used VoIP telephony to make 46% of illegal phone calls. 

27. Myth related to VoIP: Earlier people used to spread the wrong assumption that only established companies can benefit from VoIP. But in today’s world, such a scenario does not exist. In the present time, several companies are gaining profit with the small number of workers working just because of the VoIP phone system.

28. False Perception Related to VoIP Number: It has been proposed by experts that changing to VoIP implies abandoning the business’ current number. However, the reality is different. With number protability feature, businesses can use their telephone number as their VoIP number.

29. Wrong Assumption Regarding VoIP Installation: experts think that VoIP is challenging to set up because it appears complicated when described technically. Though, this isn’t correct. It needs minimal or negligible hardware installation. As a result, it becomes more accessible and more agile to add VoIP technology to a business than the installation of traditional phone systems.

30. Misconception Related to Fax and VoIP: Since fax is quite an old technology, people think that VoIP Technology will not be compatible with fax. But the fact is, businesses can exchange faxes through VoIP telephony service, they can communicate faxes using VoIP Telephony service.

Wrapping Up

VoIP is a fascinating technology with an engaging history. There is no doubt that VoIP technology provides a vast number of benefits to businesses. It offers flexibility to the company as the agents can handle calls not only from their desk phone but also from their mobile and computers. It is an incredible and world-changing technology being used by telecommunications businesses. In near future the companies will be coming up with more interesting ways of using VoIP Technology for more profit and business growth.