For businesses, ease of communication between employees and clients is a crucial success determinant factor and Private Branch Exchange (PBX) has been serving this need for them since long. Traditional PBX is usually a wired connection between the telephone sets, where the switches are used to route the calls. In a bigger setup, a physical server may also be required to set up the business phone. However, in the recent years, we have seen a new technology of PBX evolving in the market- Hosted PBX.
Hosted PBX is simply a software version of this traditional PBX. In Hosted PBX, wired connections of telephone lines are replaced by internet connection and any level of routing of the calls can be controlled by the virtual server, available on the cloud. Computer, tablets, or smartphones with internet connection need installation of a simple app to use this service.
Hosted PBX has a number of reasons that makes it the best solution for the businesses communication. Here are the reasons that make Hosted PBX an impeccable option for businesses:
1. Big on savings
As mentioned above, the Hosted PBX requires minimum hardware for its operations. This takes the pricing factor down considerably. But those, who have already purchased an expensive setup that is in order since years, do they have pricing a real reason to opt for a completely brand new setup?
Yes, because, they must be paying heavy monthly charges for traditional PBX. Compared to traditional PBX, hosted PBX can reduce up to 40% on the bills. Along with that, most of the reliable Hosted PBX services providers offer uninterrupted assistance for their services. So, maintenance charges are also eliminated. In case of traditional PBX, you never know when your server cables will be damaged by rats, or something.
2. Mobility and easy to setup
Traditional PBX limits to the fixed line (or landline) numbers. In this cut throat business competition, sticking with the fixed line might be killing the productivity of your employees. World is going mobile-friendly, then why should your PBX service lag behind? Hosted PBX brings a solution with its mobile friendly approach. Not the fact that it is compatible with mobile devices, but also that you can easily install the apps on any compatible device and sign in to start calling. So, it does not restrict you to any device. You can easily switch between them and get connected wherever you are.
3. More features
VoIP service uses cloud as the server for its operation, which fosters a number of new features in your phone system. Internet fax, call forwarding, call waiting, call transfer, remote user integration, multi-way calling, IVR, advanced ACD, call recording, and there are many more features that Hosted PBX can offer to improve your calling experience. Hosted PBX system is capable of handling even the most complex call center setup in their most hectic conditions.
It propels your business to new achievements. Not only it facilitates the connectivity, but also helps in establishing a better business reputation. The incoming calls from your customers, partners, etc. are entertained in a very hospitable manner and leave a better impression of your standards.
4. Flexible extensions
Adding new connections or removing some of the existing ones from the traditional PBX system is inevitable for the businesses. You may have to provide extensions for those who have joined or those who have left. With the traditional PBX, IT guys in your company can have a troublesome time as they have to go through the whole network and make changes in the connected wires.
With the Hosted PBX in action, your IT guy can easily add (or remove) extensions to the network within a few clicks and usually, there is no limit on the number of extensions for the network.
5. Make better use of employees
Maximizing the employee efficiency is an important need for the businesses and hosted PBX helps that cause in big way. Being available on the mobile devices, your employees can contribute toward the success of business from anywhere.
With many automated features of Hosted PBX, your incoming calls can be routed to the desired extensions directly, so it saves the receptionist needs. With the availability of technical support, the requirement to hire the experts in networking to setup and maintain the network is eliminated.
Hosted PBX is easy to maintain, cost effective and delivers all features that traditional PBX provides, if not more. Being powered on cloud technology, there is a certainty that it will keep on gaining more and more features with the time.
Importance of telephonic communication for businesses can never be overstated. Ease of connectivity for the customer directly gains you the market reputation and sale opportunities. Business without PBX is hard to imagine and cloud PBX is a game-changing concept for all the businesses. Specifically, for small businesses that rely heavily on the freelancers and ‘work from home’ employees, it is a perfect for them. If you are taking your business without Hosted PBX, you are actually compromising for a loss.