Cloud PBX, aka Virtual PBX or IP-PBX, has been tremendously gaining significance among small and medium businesses. It no longer needs any kind of introduction. With anytime and anywhere access, it has simplified the reachability and accessibility of business services. Cloud-based PBX gives businesses cost-effective and user-friendly solutions that ensure smooth business functioning.
The demand for VoIP services has been increasing at a faster pace and circuit-switched networks can be replaced with the cloud PBX systems. Requiring merely internet connectivity to connect the calls, cloud-based communication service providers take the entire responsibility for configuring, owning and controlling the services. This offers small businesses several advantages over traditional PBX solutions.
1. Easy Scalability
Services can be easily scaled up or down depending upon business affordability. You can quickly react to changing business conditions by easily scaling up and down its services. Adding up or downsizing the number of lines becomes easy with cloud PBX. There is no need to install hardware or adjust the sales agents as per the services. With cloud PBX solutions, based upon requirements you can easily add up the smart conferencing line in the new conference room without investing anything overhead.
2. Built in Back Up
All call logs, customers contact numbers, emails can be saved in the cloud without worrying about local system crashes. The entire data can be copied automatically at proxy servers that eliminates the need for any external hard drive specifically for each employee. PBX on cloud gives businesses flexibility to reduce operational costs and improve data security.
3. Cloud PBX Follows You Wherever You Go
With remote workforce growing larger in number, employees need a solution that can help them connect over the same platform easily. Doesn’t matter you are at home, in a hotel room or coffee shop, Cloud PBX features such as call routing, call forwarding and call conferencing options gives you the flexibility to keep your business functioning. In fact, while relocating to any other location or expanding your business services, cloud PBX enables to keep your entire office staff stay connected.
4. Using Business Intelligence for Working Smartly
Cloud PBX solution providers offer services that integrate and synchronize into the CRM systems, ERP solutions, and other business applications. After doing a match with clients number that exists in the CRM, ERP and call tracking systems, you get a notification immediately when a new or existing customer calls. You can also access the notes from the previous meetings, see the entire customer data, analyze the entire call records for providing better customer support.
5. Better Control Over Systems
In comparison to on-premise solutions, cloud PBX offers better user interface, ease of access and a dashboard to check, monitor and control calls in real-time. Control over extension level call forwarding gives businesses option to manage key features such as ring groups, auto attendant and where the numbers are directing to.
6. Availability of Constant Support
Cloud-based PBX allows organizations to provide full-time support as the entire back-end worries are managed by the expert team without paying any extra costs. This way IT resources can be reduced and in the case of an emergency the required resources are always available. On moving to cloud-pbx systems, service providers ensure SLA are followed with 99.99% up time.
Companies can be benefited significantly with the cloud PBX by enabling them to run its processes smoothly and efficiently. With proper configuration of cloud communication set-ups, companies can ensure that business clients, partners and customers are over the same platform and easily reachable.