Inbound Call Center

Prompt and Effective Way to Entertain Every Incoming Call

Inbound call centers usually serve the hottest leads that are at a touching distance from the converting into the sale. Serve them with The Real PBX’s perfection to achieve the results that you strived for. Inbound call center solution is designed to seamlessly accommodate with the organizational structure of your business. No matters the number of agents that are working or the complexities of departmental shape, we present you an immensely flexible call center solutions. Hosted over the cloud, there is no regional or hardware limitation. So, even if the agents are working from different parts of the world, your customers can reach them conveniently.


Inbound Call Center Features

  • Multi-Level IVR

    Ensure you never miss out critical information of any business call. All calls are automatically recorded and stored on the secure cloud for later needs.

  • Advanced Call Disctribution

    Multiply profits rapidly with intelligent call routing. You can customize routing patterns based on various factors to ensure every call reaches the right destination.

  • Music on Hold

    Build up a corporate professional image. You can customize on-hold music as next campaign theme or brand’s tone to use it as lead building opportunity.

  • Queue Management

    Get a fast, flexible, secured and quality solution to connect any number of team members on the same voice call anywhere, anytime.

  • Call Waiting

    Get a handy feature to manage business calls easily. Build up client loyalty using ACD capabilities to forward the calls to office extension, Skype or personal mobile.

  • Call Forwarding

    Find-me/Follow-me enabled service calls up all group members in one go or you can set up sequential based calling until the call gets answered.

  • Call Routing

    A three-way handshake gives you flexibility to connect with two people at same time. Instantly bring in second person to validate any information shared during the call.

  • Call Transfer

    Deliver the best solutions to all your callers. With call transfers feature, you can easily transfer ongoing call to other department/agent.

Why Choose Our Inbound Call Center Solutions

  • Complete installation and setup ready within minutes
  • HD quality voice calling service
  • Internet voicemail to receive voicemails via email
  • CRM Integration & Caller ID to prepare before answering the calls
  • Free customer support via Email, Chat and Phone – 24x7s
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