Author: Akash Deb
Akash Deb is a content writer currently employed with MyRealData, an industry leading QuickBooks Cloud and Application Hosting service provider. He has a strange affinity with everything that has anything to do with technology. He is currently seeking knowledge and waiting for an opportunity to make it big one day and with his own advertising start-up. But until then, he is happy to do what he's good at and that’s writing about tech.
The real estate industry has been going strong simply because of the huge demand for accommodation and shelter. But competition within the industry has become very tight as well. Usually, the companies which implement modern strategies and technologies to enhance their business operations, are the ones with the competitive edge. This is where toll free numbers demonstrate their value in terms of real estate. In this article, we shall briefly discuss a few pointers which showcase how cloud hosted toll free number services can help real estate businesses solve some of the most common issues in the real estate industry ...
Read more
VoIP or Voice over Internet Protocol is a modern telecommunication method which has seen widespread adoption and popularity in businesses and organizations all over the world. It has been especially popular in the call center industry and is now being implemented in other industries as well. For accounting firms, exceptional communication is a necessity which helps them to deliver outstanding customer service, while also enabling them to better comply with industry regulations.In the case of accounting firms, VoIP phone systems create more productive and efficient avenues to manage incoming and outgoing calls, host client conferences, call routing, and forwarding ...
Read more
Call recordings have great potential for educating and training call center employees both experienced and newbies. It provides a great many avenues to improve upon agent performance and their prowess to deliver customer satisfaction, which further helps with improving the efficiency and profitability of a call center environment in general. Here are a few pointers highlighting how call recording help improve agent training or coaching, which further helps to improve the overall efficacy of call center employees. 1. Upskill Agents Call recordings can be used by admins and supervisors to gauge the skills of individual agents and thus find ways ...
Read more
If you are familiar with VoIP technology and the call center environment, then you must have surely heard or even used the ‘Find Me/Follow Me’ feature. This feature enables agents to never miss important incoming calls as it helps create a sequential system where customers can reach the agents wherever they are. Let’s delve deeper and find out about the intricacies of this wonderful cloud-hosted VoIP telephony feature. What is Find Me/Follow Feature Basically, the ‘Find Me/Follow Me‘ feature is a bundle of two identical telephony services which automatically handles incoming calls. The ‘Find Me’ helps customers to reach their ...
Read more
Businesses often ponder on the reliability and overall quality of VoIP telephony system. This is a major concern which leads such businesses to consider the dangers of data security risks. In spite of the few controversial security breaches in the past, VoIP technology has advanced and transformed into a more robust business tool. Nowadays, Cloud-hosted VoIP services and solutions have become widely popular due to the many great advantages it brings to the table. It has eliminated all the previous issues and concerns regarding efficiency and reliability and also plays a stronger role in ensuring data security and privacy of ...
Read more