Author: Naina Rajput
Naina is a technical content writer at The Real PBX who is always eager to learn new things and write on technologies such as Cloud, VoIP. She loves to explore creative ideas in her writing and fond of nail arts.
We all are aware of the COVID–19 coronavirus and hoping to be free from this virus as soon as possible. But till then, we have to take care of various aspects that can help in protecting ourselves from this dangerous virus. Government has announced some safety measures to keep in mind during the coronavirus outbreak: Avoid going in rush areas Use face mask Keep yourself clean and sanitize your hands frequently Avoid touching eyes, nose and mouth Maintain a one-meter social distance Take medical assistance if required Not only human beings, but businesses are also getting affected by this virus. ...
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Time is crucial for being on top. You can make happy customers by serving them on-time solutions or by delivering instant response to their queries without putting them on hold. But it isn’t very easy to assure this type of practice as nowadays customers contact a business via different communication platforms. Queries from various platforms create complexity for agents as they have to switch between multiple applications to respond to customers. Also, if a caller is contacting via a different channel to the same business every time, then he/she has to repeat his/her query as an agent doesn’t have the ...
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How Cloud Telephony Can Solve Business Challenges? In today’s time, every company wants those telephony solutions, which can make the process of business communication better. Cloud telephony services have become businesses first choice as it ensures smooth and uninterrupted communication throughout the customer journey. Not only this, it is the most reliable resource to solve business challenges like additional hardware costs, mobility restrictions, and the lack of data sharing. Cloud telephony services offer the best ways of communication and can elevate your business growth to a higher level. Cloud hosted phone system has advanced communication features like music on hold, ...
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“If you are not taking care of your customers, your competitor will.” – Bob Hooey In this digital era, good customer experience is a critical factor for business growth. As now, customers are smart enough to make decisions about product or service purchases. They don’t stick to those businesses that are serving from several years. Now customers look for such brands or businesses who make them feel valued and understand their queries & concerns. A single bad experience is enough for the customers to switch their choices. “Customers don’t expect you to be perfect. They do expect you to fix ...
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Confused between Hosted PBX vs On Premise PBX for your business? Read this blog to learn the differences and choose the right telephony solution.
Check out this complete guide to learn the most essential call center metrics and KPIs which you must track to measure & improve your call center performance.