Author: Himanshu Tyagi
Data Science and Cloud Telephony & Communication enthusiast. Helping businesses solve their customer service and communication problems.
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Communications is the one human interaction that will probably prevent humanity from spiraling down into chaos during times of crises like our current coronavirus pandemic. The clear, urgent, and quick transmission of messages can dispel panic, calm frayed nerves, and point people to a helpful plan of action. Organizations in particular need communications in order to finally deploy the business continuity plans they had set on the backburner for occasions like this. What they need the most as a platform is communications software to keep` their teams together, hold dialogues with their customers, and enable their processes and services to ...
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Exceptional customer service is a must for a business to succeed and build a brand image. Customers expect organizations to resolve their queries as soon as possible. If you fail to provide delightful customer experience it can affect the credibility and reputation of your business. Moreover, in this era of social media, any bad word of mouth spreads like a fire in a forest. Hence, you should seriously work to ensure the quality assurance or quality management of your contact center operations. It is the sole responsibility of business owners and managers to ensure a quality assurance process to monitor ...
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A study has revealed that 34% of callers that hang up don’t call back your business. Therefore, it is critical for your business to pick up every ringing phone on desks. However, it is not easy as it sounds because you can witness large number of inbound calls on a given day. While your agents can try their level best to entertain every call, it is not possible if all of them are busy. The next caller will probably hear a busy tone and will hang up after some time. An auto attendant or automated attendant or auto attendant phone system ...
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There are soon going to be 2.1million cases of coronavirus, and the situation is less likely to improve anytime soon. Governments around the globe have ordered partial or total lockdown to stop the spread of coronavirus. These lockdowns are already affecting businesses as they have to close offices and adopt remote working. Remote working is the best chance we have got to flatten the curve of coronavirus while ensuring business continuity and mitigate the hard-hitting economic situations. Technology is already playing its massive role in allowing businesses to set up a remote workforce in such a short period. Along with ...
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Coronavirus has put the entire planet on a halt affecting precious lives, businesses, and economic activities. We are dealing with a new type of SARS coronavirus, which is spreading in an unprecedented way. Horrifically, people showing no symptoms can also spread the disease to other people. WHO has already declared it as a pandemic, and world governments are enforcing total lockdowns to curb the spread. Nationwide lockdowns, businesses also have to close their offices and ask their employees to work from home. Now, to some companies, it is not new to work with a remote workforce, but for others, it ...
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To stay on top of your competitors, it is critical for your business to provide exceptional customer service and facilitate smooth internal communication operations. Both types of business communications are crucial for your business and an effective communication strategy or solution can help your organization to grow. According to the Holmes Report, the cost of poor communication has hit an overwhelming $37 billion. Therefore, it becomes increasingly essential for businesses to focus on their communication processes and make necessary changes to reduce losses. As a business owner and manager, you must ensure the smooth flow of these processes. Your team members ...
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