Author: TheRealPBX Editor
TheRealPBX provides VoIP based services for individuals and businesses across the globe. It's hosted PBX, VoIP and SIP services and solutions are highly cost effective and rich featured to meet business's need for quality communication.
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“Ring out the bell for a joyous noise of Christmas!” Christmas is here and we would like to take this beautiful opportunity in wishing each and every one of you a peaceful Christmas & an exciting New Year ahead. Thank you for making our year filled with your love and support and for giving us the opportunity to serve you better. Your encouraging responses have helped us in giving you the best possible services and make your business success with our communication solutions. Hope you have decked the halls with boughs of holly and excited to celebrate this Christmas just ...
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Predictive dialers are intelligent outbound call processing and management systems, created for the sole purpose of simplifying callings tasks for agents and representatives. It uses a complex computer algorithm, which is based on even more complex probabilistic and statistical patterns, to make outgoing calls to numbers fed into the database and then assigning them to available agents. The sophistication and competence of such modern cloud-based predictive dialers, clubbed with automatic call distribution systems/software has significantly increased the efficacy of call center environments. A recent study shows that predictive cloud dialers have helped businesses increase their hourly efficiency from 40 minutes ...
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Versatile and dynamic phone systems are crucial for any modern business and its internal operations and infrastructure. This infographic aims to simplify the basic features of an effective business phone system and helps you better understand how these modern features are absolutely necessary for businesses today. 1. Find Me/ Follow Me: Allows business agents to make and receive calls from anywhere (your office, or from your home). And if for some reason the call is not connected, this feature then forwards the call to the voicemail. 2. Music on Hold: This feature allows business to play music to callers placed on hold. ...
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It is no mystery that the online travel industry is booming right now and according to a survey conducted by Statista, somewhere around 40 to 60 million people in the US alone, used the internet to book their travel accommodations and what not, between 2008 and 2015. And that not all, they also predict that the online travel industry will grow in magnitude and become a $762 billion industry by 2019. But the growth kept aside, the industry still needs to manage and be able to rise above the monumental challenges of the travel industry.This is especially true when it comes ...
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Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, undoubtedly, companies can increase their brand loyalty and customer servicing skills with effective implementation of technologies. Managing communication ebbs and flows may give away sleepless nights to contact center owners and hampers business productivity. Well, an ultimate escape from such troubles – cloud adoption is emerging as a business staple. Companies are increasingly embracing cloud solutions to empower businesses with agility and offer instant response to customer concern from any location. Here are the top 5 trends ...
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