Category: Expert Advice
“You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?” — Annette Franz Getting customers’ feedback about your brand or services, plays a crucial role in improving the customers’ journey. Until and unless you are unaware about customers’ reaction, you will not be able to streamline their experience with your business. To structure a perfect journey for customers, firstly you have to understand them, then only you can improve their experiences. Annette Franz, the great customer experience leader stated that ...
Read more
If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them. – Shep Hyken Good customer experience is a crucial factor as it retains customers and helps you to gain a more loyal customer base. Also, by ensuring top-notch customer service in the business, you can easily create a good brand image in the market. As the above saying by Shep Hyken states that, if you don’t value your customers, then someone else will. It is so true; if customers get disappointed with ...
Read more
“Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.” Chip R. Bell It’s true that questions bring insights and cultivates wisdom that is really helpful in creating the right customer journey. The more questions you put, the more insights and views you gain about the customer service. It helps you to think apart from the box and to get new ideas to deal with customers. Chip Bell has quoted this nice saying that is helping different organizations to improve their customer journey. He believes in innovative approaches to serving customers. Chip Bell is a renowned keynote speaker in the field ...
Read more
It’s not a failure, you’re finding a new way.” -Adam Toporek Every business face challenges and sometimes fails to deliver good customer service. It is not a big thing, but how you handle the situation and make things right really matters. You should always keep trying different approaches to make your business customer service process better. Also, you can take advice from industry experts so that you don’t fail to meet your customers’ expectations. As you also know, competition is high. If you don’t pay attention to your customers or not deliver expected services to them then, someone else will do ...
Read more