Category: Expert Advice
The Pandemic has impacted the whole of humanity; from ordinary people to entrepreneurs, the economic crisis has spared no one. Therefore, it becomes important for companies and startups across the world to accept a COVID-19 reality and focus on growth. To determine how to ‘restart’ operations well, we reached out to some of the best thought leaders and customer experience (CX) influencers. They had some great insights to offer. In this article, Annette Franz, Ian Golding, Shep Hyken, and Adam Toporek were kind enough to highlight some ways for business owners to adjust to a new reality and augment their ...
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You can always turn a negative into a positive. – Dan Gingiss We all know that running a business efficiently and smoothly is not an easy feat. We all face hardships and challenges but that doesn’t mean we step back or give up. Dedicated effort goes a long way; as Dan Gingiss explains, one can always turn a negative experience into a positive one. Whether it is about business growth or customer experience, you can streamline both by creating proper plans and implementing the right CX strategies. There is a direct correlation between happy customers and the growth of your business. ...
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To understand COVID's impact on businesses, we had a talk with leading industry experts, Andrew McFarland, Claire Boscq-Scott, and Steve Curtin.
Every business has different ways to serve their customers. The businesses who focus on serving their customers better, and make efforts to deliver a seamless experience, win the race. Positive customer experience not only makes your customers happy also contributes to achieving more business leads as everyone wants to be treated well and hope for a seamless journey. Today, we have Ingrid Lindberg, who is a Customer Experience Officer and a great business consultant. Also, she is the co-founder of aubreyAsks. Ingrid is a globally recognized CX leader who helped multiple organizations in improving their business strategies and changed the ...
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“Companies that differentiate themselves through service will create positive service experiences with authentic, personalized, and emotional connections.” — Jeff Toister In business, keeping customers returning to you is a challenging task as there are lots of other firms that provide the same services as you are. To get more customers and keep existing ones, it can only be possible if you take care of them by ensuring good customer service at place. To have a clear understanding of customer personas and customer service, we had a conversation with the world’s top customer service professional, Mr. Jeff Toister. Jeff has shared his ...
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“The little things matter as much, if not more, than the bigger things.” –Adrian Swinscoe Being agile and innovative is the key factor in business process improvement. Whether you are doing a small or big change, each change has its impact. Some people might think little changes can be ignored while creating business improvement strategies, but it shouldn’t. Everything carries its value that can’t be ignored. Each of us may have some experiences where small small things made our experience memorable. So, it is not compulsory that you should only make bigger changes in improving customer service. You should analyze ...
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