6 Industries That Benefit From Using Predictive Dialer
Imagine your agents manually finding contacts of your customers and dialing their numbers to connect with them. Isn’t it so counterproductive? Shouldn’t they focus more on critical tasks such as talking with clients and convincing them to try your services or resolving customer queries?
If your marketing and sales department is utilizing cold calling tactics to bring more business, then having a predictive dialer can bring a significant difference in the results. An auto dialer or predictive dialer is a feature offered by cloud-based contact center solutions, which automates the dialing part for your agents.
Since, all the manual work of finding customer
contact details and dialing their numbers is now automated; you can increase your
agents’ productivity by including a predictive dialer in your sales department.
You might be thinking that you run a
small business, and you don’t need it, or predictive dialers are not the right
fit for your industry. If so, then you might be wrong as predictive dialers are
almost setting every industry on fire with their accuracy, speed, and increasing productivity
of agents.
6 Industries Where Predictive Dialers Are Of Utmost Importance
1. Travel Industry
The travel industry thrives when people
make vacation plans. To get more customers to plan their holidays and foreign
trips with your travel agency, you need to connect with them as quickly as
possible before your competitor does. And, as discussed, a predictive dialer is
specially designed for these purposes only.
Your travel agents have to upload the
list of potential customers, and the auto dialer will start connecting them
with real people in no time. The best part is that cloud-based predictive
dialers support integration with other business apps such as CRMs and sales
enablement tools. Thus, keeping your team on the same page during the lead
nurturing process.
Use cases where predictive dialer is helpful:
- Keeps
track of your customer interactions. Predictive dialers keep a call log and
thus help your travel agents to see which contacts might be left or forgotten
for contacting. - While
connecting with new prospects is essential, it is equally necessary to retain
existing customers. As you can integrate a predictive dialer with your CRM, you
can automate calls with current customers who might plan to travel again based
on their previous history.
2. Telemarketing Industry
Businesses that are making extensive use
of telemarketing to sell their products and services can primarily benefit from
predictive dialers. As you can upload customer databases on predictive dialers,
they can display important information such as name, job role, etc. to provide
context which agents can use to prepare a personalized pitch and drive more
conversions.
With features such as intelligent call routing and call queue management, it improves the performance of agents in handling more calls and positively converting more prospects.
3. Banking Industry
The banking industry has to deal with
millions of contacts for various purposes, such as connecting with people
looking for loans, investors, sending EMI payment reminders, and other
operations. Predictive dialer is a boon for banks to deal with such large
databases of customers and that too segmented on various types like debtors,
people who applied for loans, etc.
As hosted predictive dialer solutions
use cloud technology, it can seamlessly handle large customer databases and
still offer seamless services and connect bank agents to customers as quickly
as possible.
Benefits of predictive dialer for banking industry:
- It can maintain database and other call data such as when a specific customer was called and by which agent.
- The information provided by predictive dialer to bank agents keeps them updated on customers’ background, which brings positive results.
4. Political Campaigns
Gone are the days when political parties
relied on physical rallies for connecting with their potential voters. Now,
everyone is utilizing the power of technology and social media to grow their
influence and expand their reach even to the remote corners of their countries.
Predictive dialer is specifically
helping political parties in connecting them with people of their
constituencies to conduct surveys and polls. The collected data is of utmost
importance to political parties as it will help them devise their electoral
campaign or adjust current strategies.
With a predictive dialer, they can
connect efficiently with people and collect information and save it on the
cloud for further analysis.
Benefits of predictive dialer for
political campaigns:
- Use
predictive dialer to raise funds for political campaigns and other vital tasks
such as enlisting volunteers. - Improves
the efficiency of your volunteers as compared to other conventional modes of
communication.
5. Insurance Companies
A general rule of thumb for insurance
agencies’ success is to reach out to maximum customers in less time. This is
where predictive dialer steps in, and it makes it even further by detecting
answering machines and busy tones so that your agents always connect with a
real person on the other side.
Benefits of predictive dialer for
insurance companies:
- Maintain
large databases of customers and connect with them at an unprecedented scale. - Agents
get the context and background of customers on the screen to optimize their
pitch and add personalized elements.
6. Debt Collection Industry
The debt collection industry has
multiple tasks in hand; from reaching out to new customers looking for loans to
sending gentle payment reminders to debtors. Here speed and accuracy factors
come in to play while connecting with people, and predictive dialers can do it
tirelessly while keeping your agents productive.
Benefits of predictive dialer for debt
collection industry:
- An
agent can quickly connect with a debtor and have useful information such as the
amount to be paid, due date, etc. on the screen for rapidly reminding them to
clear their payments. - Or
you can also automate this process using voice broadcasting services, which will completely automate the
above-described method, and your agents can focus on other aspects of your
business.
Wrapping Up
When businesses are looking for quick
and cost-efficient ways to connect with potential leads and customers,
predictive dialers cover their back with a plethora of features and much-needed
speed, accuracy, and reliability. Applications of predictive dialing solutions
are not limited to the industries mentioned in this article, but their
potential can be tapped for any other industry.
In case you have any queries or are
looking for predictive dialer solutions, connect with our Experts for a free
consultation session. Just tap on the Chat Now button to initiate a chat or
connect with us on any of our toll-free numbers.