Call Voice Tagging

Voice Tagging is another feature in the range of advanced calling features offered by The Real PBX with its Hosted PBX VoIP services. The incoming calls can be segregated on the basis of the extension dialed by the caller and a tag can be assigned accordingly. This improves your customer handling by presenting callers with appropriate greetings so that you make a great first impression and make your callers happy. The good you are at handling your callers, the more professional image you create among them.


How Voice Tagging works with Small Business PBX:

The Real PBX’s unique Voice Tagging feature available with its Hosted PBX VoIP System plays a voice message, preferably a greeting in your own voice, when a call comes associated with a particular extension or from a recognized number. Your business may have multiple departments but the calls will be received by one major phone number. By having a voice tag, whenever a call comes it will be announced with Call Screening Feature which will specify the name and number of the caller along with the recorded voice tag which will clearly specify that the call is meant for which particular department. This will alert the call answering personnel that the call is meant specifically for the sales department and the caller can be greeted with the best greeting along with the options to either answer the call or direct it to voicemail instead.

Advanced Features with Hosted PBX VOIP Systems:

The Real PBX offers a range of latest and advanced cutting edge features like:

  • Voicemail
  • ACD (Automatic Call Distribution)
  • IVR (Interactive Voice Response)
  • Sequential and Simultaneous Ringing
  • Call Hunt, Call Park and Call Blast
  • Call Screening and Call Announce
  • Virtual Offices
  • Unified Communication
  • Professional greetings and Music on Hold
  • Visual Call Reports

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