Category: PBX VOIP
An IVR (Interactive Voice Response) is a robotic voice that speaks with a customer who might be looking for support or might be interested in your business services. The idea is that the IVR should lead the customer to a meaningful solution with the least amount of effort. Now it becomes a responsibility of the service provider to make the IVR system more user-friendly and solution oriented because IVRs can be customized easily. But what are the reasons which make an IVR system a necessary entity for your business, let’s look at all basic yet specific reasons? 1. You don’t ...
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Businesses often ponder on the reliability and overall quality of VoIP telephony system. This is a major concern which leads such businesses to consider the dangers of data security risks. In spite of the few controversial security breaches in the past, VoIP technology has advanced and transformed into a more robust business tool. Nowadays, Cloud-hosted VoIP services and solutions have become widely popular due to the many great advantages it brings to the table. It has eliminated all the previous issues and concerns regarding efficiency and reliability and also plays a stronger role in ensuring data security and privacy of ...
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VoIP is a huge thing in the call center industry and brings along with many modern tools, services, and features which offer immense advantages when compared with traditional telephone systems. The ‘Call Blast’ feature is one such VoIP feature which lets users connect to multiple telephones simultaneously and play a pre-recorded message to the receivers. It is a great way to promote products and services, mass announcements, and much more. They can also be tailored to be influenced by customer inputs, which is great from a marketing perspective. Simply put, the Call Blast feature lets users broadcast a recorded message to numerous numbers ...
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It is no mystery that the online travel industry is booming right now and according to a survey conducted by Statista, somewhere around 40 to 60 million people in the US alone, used the internet to book their travel accommodations and what not, between 2008 and 2015. And that not all, they also predict that the online travel industry will grow in magnitude and become a $762 billion industry by 2019. But the growth kept aside, the industry still needs to manage and be able to rise above the monumental challenges of the travel industry.This is especially true when it comes ...
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Choosing the best feature for VoIP phone system from the myriad of functions provided by vendors enables companies to set up an all-in-one solution for improved functionality of businesses. Small businesses and start-ups can be benefited significantly if exactly required features are integrated with the business set up. Image Credit: Alexander Castelhanos via Flickr For implementing successful business communication it is important to embed required features that help businesses to quickly adapt to the changing circumstances and offer smooth business functioning. Here’s a list of five best features of a VoIP phone that can be integrated for fulfilling business requirements: ...
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Mobilizing your world will become much simpler with Voice over LTE (VoLTE), a technology similar to VoIP used by Skype to support voice calls over the broadband connection. In a nutshell, VoLTE enables users to make voice calls while simultaneously using data network. LTE – abbreviated as long term evolution is one of the fastest networks available for wireless connectivity which offers users ability to do video chats easily and set up better voice calls. Image Credit: Dörnveek via Flickr LTE brings with it a great benefit for consumers as voice-based minutes calling will fade off completely leading to huge cost ...
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