Category: PBX VOIP

6 Ways OTT Players Transforming the Business Landscape

A single point of communication to manage multiple communication channels is emerging as one of the favorite business habits among a large number of business users. And the use of calling cards and call shops has faded off the long time back. Such radical improvements in telephony are the result of significant technological developments. Increased availability of broadband infrastructure, potential growth for content demand, personalization of technology and the burgeoning requirement for compliance and verification are some of the leading factors behind rapid technological advancements. And emerging out of technological developments – OTT (Over-the-Top) platforms and related services are increasingly ... Read more

Using Low Cost VoIP to Amplify Qualified Lead Number

Making a double-glazing sales number can be a daunting task for VoIP business owners. The marketing journey of VoIP business goes through high leaps and bounds. Transitioning customers into prospects involves weighing each marketing effort carefully. It takes the stringent analysis of various leads and filter which lead actually deserves great effort and the ones’ which need to be discarded. Creating qualified VoIP leads involves intense efforts and clear understanding of clients’ pain points. To understand the concept of qualified VoIP leads to let’s consider an example. What would you prefer – an instant coffee or a filtered coffee? Pre-brewed ... Read more

7 Things You Should Not Do With Your IVR

The backbone of any business is “customers”. And customers are the typical drivers of revenue. So, feeding the customers with faster services forms a critical part of any business. And out of several important services, communication takes the lead. Improved communication services not only smoothen the business processes but also, enhances the return on investment by serving the customers in a better way. Image Credit: The Botetourt View via Flickr Further, the emergence of refined communication technologies is enabling businesses with better growth opportunities. IVR system is one such technology that is helping businesses to build better service channel. IVR service ... Read more

What Factors Affect Voice Quality in VoIP Calls

Surviving in this Information age can be a daunting task, if right and reliable equipment are not deployed to administer business solutions. As the tech space is expanding, the complexities associated with deployment of software in businesses are growing. And some of the biggest concerns are coming forward from the ‘VoIP services’ deployed in the business communication world. Issues such as voice quality, bandwidth often outweigh the slew of benefits offered by VoIP services. However, a lot of improvements have been made in this space but the resources and businesses are extremely finicky about loads of factors that affect the ... Read more

4 Ways Big Data Can Improve Your VoIP Strategy

Big data, data crunching, data analysis and data curation are growing as the latest buzz in tech space. The phenomenon of “Big Data” has led to the rise of genuine technology and personnel to support this new field exploding in the tech world. A huge pool of information comes from various sources leading to the unanticipated set of the vast number of questions and fewer answers. Taking sense out of this big information pool is just like putting an effort to hear the conversion happening at backstage while you are attending a boomy musical concert. But, the emerging technologies such ... Read more

SIP Forking: How it Works?

SIP (Session Initiation Protocol) is a communication protocol that is employed in signaling and managing multimedia communication sessions. It is used over Internet protocol (IP) networks to provide a huge array of services like voice calls, video calls and instant messaging. The main reason why SIP is preferred is that it is a highly flexible protocol with a huge depth. Due to its design, it is able to act in a general purpose manner in order to establish real-time multimedia sessions between groups of participants. In simpler terms, SIP is able to set up audio and video multicast meetings along ... Read more