Almost every business has migrated from on-premise to cloud-based communication technologies due to its multiple benefits. Because only the right communication solution can help you to improve your customers’ journey and achieve success.
For now, unified solutions are the most famous communication technologies as it integrates all modes of communication into a single platform to streamlines the customer experience. Also, it reduces the agents’ workload and complexity in performing business tasks.
But there are plenty of acronyms related to cloud-based communication technology that are being used in the corporate world, like CPaaS (Communication Platform as a Service).
The term “aaS (as a Service)” introduces new concepts of communication like CCaaS (Contact Center as a Service), SaaS (Software as a Service), and VCaaS (Video Conferencing as a Service). It might create confusion about which communication solution you should opt for, as they all seem like the same.
Here, we will crack this code, let’s understand the two most confusing technologies i.e., UCaaS and CPaaS.
UCaaS & CPaaS both the options ensure flexibility in communication systems. UCaaS solutions allow integration of different communication applications like chat, voice, video, email into a single dashboard. Whereas with CPaaS, developers can make real-time changes to communication applications without creating back-end interfaces. UCaaS and CPaaS, both services do well under different circumstances. You can answer all queries via a single platform using UCaaS and integrate essential features or modules with your communication solution with CPaaS.
How UCaaS and CPaaS are Different from Each Other?
UCaaS & CPaaS have changed the business landscape of traditional phone systems. Now, businesses are leveraging the power of the cloud with these advanced technologies. Both UCaaS and CPaaS offer opportunities for businesses to scale with demand. These technologies are user-friendly and less expensive in comparison to traditional communication networks.
- UCaaS implementation is very simple; you just need to plug & play. Also, it ensures a variety of communication features.
- With CPaaS, you may require a technical application developer to plan and decide about application workflow and features to integrate. You can add different APIs and develop customer-centric applications that will help you fulfill customers’ demands.
UCaaS Key Points
Unified communication solutions are agile & speedy; they can help you to improve your overall business communication.
UCaaS solutions can bring a transformational shift in your communication process. Here’s how?
- Flexibility to scale up and scale down business operations
- No need to buy expensive hardware as it is cloud-based
- Flexible pricing model
- Shared data servers and data racks
- Easy network management
CPaaS Key Points
We all have seen the dynamic shift from traditional communication systems to cloud-based communication services; one of them is CPaaS. Communication Platform as a Service empowers your business to connect and interact with clients seamlessly.
CPaaS is the ideal business solution through which you can build a customized communication platform.
Here is what CPaaS includes:
- No hassle to maintain data servers
- No need to create back-end interfaces
- Pay on the basis of subscription package
- Easy to make changes in APIs